Training Center Director / HR and QHSE Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 12 years of professional experience and is delivered in French (B2) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
Drawing on my experience managing and co-founding a training center, I have designed and implemented impactful HR programs while simultaneously overseeing sales, marketing, administrative, and financial functions. My versatility extends to teaching, where I have designed courses in mathematics, physics and chemistry, Python, and SQL, as well as to QHSE supervision on infrastructure projects. I am capable of leading complex projects from design through evaluation and ensuring compliance with standards. My background allows me to bring immediate added value to any
Professional Experience
High School Teacher
Since September 2021 • Lycée Ivato Aéroport • Madagascar
Designing and teaching mathematics and physics-chemistry courses for 10th through 12th-grade classes, in accordance with national educational curricula. Regularly assessing students’ learning outcomes and implementing personalized support strategies to foster their progress. Active participation in class councils and faculty meetings, contributing to the continuous improvement of the school’s educational program. Guiding students in their post-baccalaureate planning by helping them define their academic and career goals.
Director, Co-founder
March 2022–December 2024 • IMAD Center • Madagascar
Designed and implemented human resources training programs, directly impacting the development of key skills for professionals in the sector. Simultaneously managed sales and marketing functions, contributing to the acquisition of new clients and increasing the visibility of the service offering. Handled day-to-day administrative and financial management, including cash management and monitoring credit transactions, ensuring smooth operations. Developed a versatile approach to meet the company’s diverse needs, optimizing operational efficiency and customer satisfaction.
Instructor
October 2022–May 2023 • ESMIA University • Madagascar
Designed and taught courses on Python programming and SQL databases for second-year undergraduate students, covering both fundamentals and practical applications. Assessed students’ knowledge through exams and projects, ensuring consistent academic progress. Guided students in solving complex problems, fostering the development of their analytical and technical skills. Contributed to the academic success of more than 80 students over two semesters.
Quality Control and Training Monitoring Manager
July 2021–December 2021 • MIDAS PARTNERS (Training Firm) • Madagascar
Ensured quality control of training programs, guaranteeing their compliance with educational standards and client expectations. Provided individualized monitoring of 150 learners across 5 training cycles, evaluating their progress and the effectiveness of the methods used. Contributed to the continuous improvement of the programs by identifying strengths and areas for optimization. Drafted detailed summary reports for management, facilitating strategic decision-making.
Deputy Director, Academic Administrator
December 2020–June 2021 • INSCAE • Madagascar
Coordinated the administrative and academic management of training programs, ensuring process optimization and compliance with academic standards. Oversaw the organization of class schedules, exam planning, and monitoring of student progress. Contributed to the continuous improvement of the curriculum by proposing adjustments based on feedback. Served as a liaison between the teaching staff, students, and management, facilitating communication and resolving day-to-day issues.
QHSE Manager
October 2019–November 2020 • MIRAH • Madagascar
Oversaw QHSE compliance on the Iarivo ROCADE infrastructure project, ensuring adherence to current safety and environmental standards in the construction industry. Developed and implemented procedures for occupational risk prevention and environmental impact management. Conducted internal and external audits and monitored corrective and preventive action plans. Raised awareness and trained teams on QHSE best practices. Contributed to the continuous improvement of the site’s safety and environmental performance, ensuring the project was delivered in compliance with regulatory requirements.
Monitoring and Evaluation Officer, Training Designer, and Trainer
January 2017–August 2019 • FISA Madagascar in collaboration with INFPA
Design and implementation of vocational training programs for young adults, incorporating the needs of the local market. Developed instructional modules and facilitated training sessions to promote the acquisition of key skills. Established and managed a monitoring and evaluation system for training programs to analyze their impact and effectiveness. Drafting evaluation reports and formulating strategic recommendations for the continuous improvement of the programs. Significant contribution to the employment integration of the trained youth.
Surveyor for Drinking Water Supply
November 2015–December 2015 • Horizon Haute Matsiatra • Ambalavao Tsieniparihy
Conducted an in-depth survey on drinking water supply in the Ambalavao Tsieniparihy area to identify local needs and challenges. Collected and analyzed quantitative and qualitative data from local communities and stakeholders. Contributed to the development of strategic recommendations for improving infrastructure and access to drinking water. This work provided crucial information for planning future sustainable development projects in the region.
Consultant, Regional Supervisor for Long-Lasting Insecticide-Treated Net (LLIN) Distribution
August 2014–February 2015 • ACDEM in collaboration with PSI Madagascar
Supervised and evaluated the performance of 25 regional distributors of Long-Lasting Insecticide-Treated Nets (LLINs) across Madagascar as part of a public health program. Analyzed distribution and coverage data to identify gaps and propose corrective actions. Drafted detailed evaluation reports, including strategic recommendations for optimizing the supply chain and improving access to LITNs for vulnerable populations. Contributed to the achievement of national distribution targets by ensuring compliance with program guidelines.
District Trainer, Supervisor, and Technical Evaluator
January 2012–December 2013 • SALFA NGO in collaboration with AIM/NSA • Lalangina
Contributed to strengthening the technical capacity of local teams as part of the PCMEC project by designing and facilitating training sessions tailored to specific on-the-ground needs. Supervised the application of methodologies and best practices, ensuring the compliance of interventions and the quality of deliverables. Regularly evaluated the skills acquired and the effectiveness of the actions carried out, enabling adjustments to be made to teaching strategies and optimizing the achievement of objectives. This role directly contributed to improving the teams’ operational performance and ensuring the sustainability of the skills acquired.
Entrepreneurial Leadership Training
2013 • Ministry of Youth and Sports • Madagascar
Acquired fundamental leadership and entrepreneurship skills during an intensive one-week training program. Developed a thorough understanding of project management principles and team dynamics. Actively participated in hands-on workshops focused on strategic decision-making and complex problem-solving. This experience strengthened my ability to initiate and lead initiatives, thereby preparing me for roles with greater responsibility.
Digital Communication Training
2021 • INSCAE • Madagascar
Acquired fundamental skills in digital communication, including expertise in content strategies, SEO, and data analysis. Developed a structured approach to creating effective digital campaigns and optimizing online visibility. Applied digital communication principles to contemporary business challenges, enabling a better understanding of the drivers of digital growth.
Skills
Hard Skills: Instructional Design, HR Project Management, QHSE Management, Data Analysis, Sales & Marketing Strategies
Soft Skills: Strategic Leadership, Operational Versatility, Impactful Communication, Complex Problem Solving, Proactive Adaptability
Degrees and Training
First Year of Doctoral Studies
2025 • University of Fianarantsoa
DPA (Advanced Business Administration)
2020 • INSCAE National Institute of Accounting and Administration
Training in HR and Digital Communication
Master’s 2 in Adult Education and Training
2016 • École Normale Supérieure (ENS)
Master’s Degree in Social Anthropology
2013 • Faculty of Letters and Humanities (UF)
Bachelor’s Degree in Applied Linguistics
2011 • Faculty of Letters and Humanities (UF)
University Diploma in Literary Studies
2010 • Faculty of Letters and Humanities (UF)
High School Diploma (Series A2), Grade: Good-Very Good
2008 • Alakamisy Ambohimaha High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 12 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.