Administrative and HR Manager

Role and background

My professional career, which began as a logistics and HR assistant at COLAS Madagascar, has allowed me to develop a wide range of operational and administrative skills. I then built on my skills in administrative, sales, and HR management while working at various organizations, particularly in the BPO sector. I am skilled in project coordination, process optimization, and customer relationship management, with the ability to work in an international environment. My experience in SEO web content writing and call center operations reinforces my ability to communicate effectively and achieve objectives.

Work Experience

Call Center Agent

February 2023–November 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Proactively managed a portfolio of inbound and outbound calls for various clients, ensuring high-quality customer service and the efficient resolution of inquiries. Strictly followed scripts and procedures to ensure compliance and consistency in interactions. Contributed to meeting customer satisfaction and operational performance goals.

Remote Web Content Writer

January 2021–December 2022 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar

Designed and wrote SEO-optimized web content, including blog posts and product descriptions, for an international client base. Conducted research on relevant keywords and incorporated SEO best practices to improve the visibility of client websites. Independently managed a diverse portfolio of projects, meeting deadlines and quality requirements. Helped increase organic traffic and improve the ranking of content on search engines.

Human Resources Assistant

January 2019–December 2021 • Sitma and Sinegma Madagascar • Madagascar

Supported administrative HR management, from onboarding new employees to maintaining individual personnel files. Actively participated in organizing recruitment campaigns and pre-screening applications. Contributed to updating HR procedures and monitoring regulatory changes to ensure compliance. Prepared regular reports on headcount and key performance indicators.

Administrative Manager, Sales Assistant

January 2018–December 2019 • Shibam • Madagascar

Managed the entire administrative and sales cycle, from prospecting to invoicing, ensuring smooth operations and adherence to deadlines. Coordinated schedules and tracked client files, helping to maximize customer satisfaction. Drafted and distributed internal and external communications, reinforcing brand consistency. Actively participated in improving administrative processes, reducing errors and increasing operational efficiency.

Logistics and Dispatch Assistant

January 2017–December 2018 • COLAS Madagascar • Madagascar

Coordinated the optimization of logistics flows and the dispatch of heavy equipment to construction sites, ensuring timely delivery. Managed the planning and tracking of deliveries, working closely with operational teams and suppliers. Helped reduce delivery delays by 15% and improve site managers’ satisfaction. Ensured compliance with internal safety and quality procedures.

Human Resources Assistant

January 2015–December 2017 • COLAS Madagascar • Madagascar

Managed the daily processing of cafeteria meal vouchers for all staff, ensuring accurate tracking and fair billing. This role contributed to the optimization of internal administrative processes and employee satisfaction.

Human Resources Intern

January 2014–December 2015 • COLAS Madagascar • Madagascar

Supported administrative personnel management, including the preparation of employment contracts and the maintenance of individual personnel files. Actively participated in the recruitment process, from posting job listings to pre-screening applicants. Contributed to organizing internal training sessions and updating HR tools. Assisted with payroll preparation and absence management.

Call Center Agent

January 2012–September 2012 • Business Process Outsourcing (BPO) Company – Madagascar

Handled a daily volume of incoming and outgoing calls for various clients, ensuring that requests were properly assessed and issues were resolved. Applied standardized communication scripts to ensure consistent customer service and compliance with partner requirements. Contributed to meeting customer satisfaction goals by providing accurate information and effective support.

Skills

Hard Skills: HR Management, Project Coordination, SEO Web Writing, Process Optimization, Customer Relationship Management

Soft Skills: Operational Versatility, Effective Communication, Independence, Service Orientation, International Adaptability

Strengths: Remote work experience (work-from-home web editor), BPO experience (Océan Call, Indian Ocean BPO)

Degrees and Training

Bachelor’s Degree in Human Resources

2015–2016 • Jeanne d’Arc

Advanced Technician’s Certificate in Management and Accounting

2014–2015 • BTS / LTC Ampifiloha

High School Diploma (Science Track, Series A1)

2010–2011 • ACCEEM Andavohangy

At a glance

Field of expertise

Customer service & administration

Experience

9 years of experience

Working languages

French · B2English · B2

Markets covered

France