Administrative and Financial Manager / HR Support
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 10 years of professional experience and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My background in administrative and financial management, particularly in the sales and distribution of computer and office equipment, has enabled me to develop solid expertise in process optimization and personnel administration. I have also gained valuable experience in HR support and interdepartmental coordination. My ability to manage complex operations and provide essential support to senior management, combined with my international experience, enables me to be immediately effective in European companies.
Professional Experience
Administrative Officer
July 2023–January 2025 • ALTEO • Mauritius
Managed all administrative tasks, including receiving and processing mail, packages, and business correspondence, ensuring a smooth and responsive workflow. Handled client and supplier reception and efficiently resolved their complaints, thereby improving satisfaction. Actively supported the Human Resources department in payroll management, the recruitment process, performance tracking, and registration with social security agencies. Provided essential support to senior management by managing schedules, coordinating interdepartmental communications, and drafting meeting minutes.
Administrative and Financial Manager
November 2010–October 2019 • MEDIASTORE • Madagascar
Managed all administrative and financial aspects of the sales and distribution of computer and office equipment. Handled the receipt and processing of orders from customers, suppliers, and resellers, ensuring the smooth flow of information to external teams. Organized the shipment of equipment, with precise recording of technical data and technological specifications. Conducted financial analyses of sales trends to anticipate needs and optimize inventory. Managed personnel administration and actively contributed to sales operations, notably by participating in trade shows and implementing customer loyalty initiatives.
Administrative Intern
May 2022–November 2022 • Celebrity Cruise • United States
On board an international cruise ship, I welcomed passengers and managed the logistics of transporting their luggage to their cabins. I also helped ensure that guest and crew areas were kept clean, contributing to maintaining high standards of hygiene. I supervised the pool cleaning team and coordinated food and beverage services (restaurants, room service, bars), ensuring smooth operations. This experience allowed me to develop my organizational skills and my ability to work effectively in a multicultural and demanding environment.
Skills
Hard Skills: Administrative Management, HR Support, Financial Management, Workflow Optimization, Interdepartmental Coordination
Soft Skills: Organization, Problem Solving, Intercultural Communication, Independence, Adaptability
Strengths: Experience working with customers and operations in the United States (Celebrity Cruise), Proficiency in DALF and DELF
Degrees and Training
Training in Human Resources Management
January 2025–January 2025 • BEST FORMATION
Ankatso, Antananarivo | Madagascar
Advanced Technician’s Diploma in Commerce and Business Administration
January 2200–March 2003 • Ambolokandrina, Antsobolo
A2 High School Diploma
October 1998–August 1999 • IEF ACEEM, Ankadivato, Antananarivo
French Language Studies and DALF and DELF Certifications
1997–1998 • Alliance Française of Antananarivo, Andavamamba
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 10 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Administrative and Financial Assistant - Operational ManagementFrench B2 · English B2 · Ref. 20297
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- Collections and Financial Administrative Management SpecialistFrench C2 · English B2 · Ref. 20381
- Training Center Director / HR and QHSE ManagerFrench B2 · English B2 · Ref. 20259
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Administrative and Operations ManagerFrench C1 · English B2 · Ref. 20386
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.