Administrative and Operations Manager
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 7 years in the trade and is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
My experience in administrative management, accounting, and HR at a hospital pharmacy has allowed me to develop solid expertise in operational coordination and process optimization. I am proficient in managing the entire procurement cycle, monitoring budgets, and continuously improving procedures. My skills in data analysis and social media management enable me to effectively drive performance and visibility. I am ready to bring immediate value to a European company.
Professional Experience
Administrative and Logistics Manager (Temporary)
February 2026–June 2026 • Yas / YAS Galaxy Andraharo Campus • Andraharo
Handled administrative and logistical tasks for the department, ensuring the smooth running of daily operations. Effectively coordinated operational activities, contributing to the optimization of internal processes. Kept databases and management tools up to date, ensuring the reliability of information for decision-making. This role helped support the department’s overall efficiency during periods of high activity.
Community Manager
December 2024–December 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Managed and moderated the company’s social media channels in alignment with the overall communication strategy. Created engaging content and moderated discussions to increase visibility and interaction with the community. Analyzed post performance to optimize engagement strategies. Contributed to enhancing the company’s visibility and strengthening its brand image in the technology sector.
Administrative, Accounting, and HR Manager
February 2019–April 2024 • CHU Pharmacy at Place Kabary / Diego • Diego
Handled all administrative aspects of personnel management, from onboarding to separation, ensuring regulatory compliance. Organized and coordinated daily operations, optimizing workflows and productivity. Managed the entire procurement cycle, from supplier selection to delivery tracking, while keeping costs under control. Implemented dashboards for precise expense tracking, contributing to greater financial visibility. Actively participated in the continuous improvement of internal procedures, enhancing the pharmacy’s operational efficiency.
Skills
Hard Skills: Administrative Management, Procurement Management, Data Analysis, Operational Coordination, Social Media Management
Soft Skills: Process Optimization, Attention to Detail, Organization, Continuous Improvement, Self-Reliance
Degrees and Training
Certificate in Professional Practice in Digital Marketing
May 2025–July 2025 • OIF-DCLIC Online
Certificate in Quality Management
2021–2021 • INSCAE
Bachelor’s Degree in Management
February 2019–February 2019 • DEGSP Faculty, Antsiranana
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.