Operations and International Relations Project Manager

Role and background

With experience in school administration and entrepreneurial project management in Madagascar, I combine expertise in educational and administrative supervision with a proven ability to create and develop services. My background includes managing logistics, customer relations, and business operations, complemented by regular experience interpreting from Turkish and English into Malagasy. I am ready to bring my adaptability and multilingual skills (English, Turkish) to demanding international environments, particularly in Europe.

Professional Experience

School Director

2024–2025 • Kids Christian School • Madagascar

Oversaw the educational and administrative management of the school, ensuring a stimulating and safe learning environment for students in kindergarten, preschool, and elementary school. Established smooth and transparent communication with teaching staff, parents, and the board of directors, fostering constructive collaboration. Oversaw the implementation of educational programs and quality standards, contributing to academic excellence and the well-being of the children.

Freelance Interpreter: Turkish / English to Malagasy

024 • Self-employed • Madagascar

Provided simultaneous and consecutive interpretation from Turkish and English into Malagasy for a variety of clients, ensuring smooth and accurate communication in both formal and informal settings. Facilitated communication during meetings, interviews, and administrative procedures, ensuring strict adherence to confidentiality and cultural sensitivities. Contributed to the success of multilingual interactions by faithfully conveying the nuances and intentions of the speakers.

Car Rental Service Manager

Since 2023 • Self-employed - Car Rental Service • Madagascar

Establishment and development of a car rental service, including defining the service offering, pricing strategy, and implementing operational processes. Independently managed customer relations, reservations, and scheduling, ensuring a seamless and reliable user experience. As the person responsible for customer satisfaction and service performance, I implemented practices that ensured the reliability of the fleet and the quality of services. This initiative led to the establishment of a mobility service recognized for its professionalism and commitment to customers.

Owner and Manager

2020–2024 • Personal Project – Wholesale Business • Madagascar

Managed all operations of a wholesale business, including optimized inventory management, purchasing, and the development of competitive pricing strategies. Implemented efficient logistics operations, ensuring a smooth supply chain. Developed and maintained strong business relationships with a network of suppliers and retailers, contributing to business growth.

Customer Service Representative

2019–2020 • Business Process Outsourcing (BPO) Company – Madagascar

Managed a portfolio of customer inquiries via phone, email, and chat, ensuring smooth and professional multichannel communication. Effectively resolved disputes, directly contributing to improved customer satisfaction.

Executive Assistant

2018–2019 • TRANS VAHY (Logistics) • Madagascar

Provided comprehensive administrative support to senior executives, including managing complex schedules and coordinating strategic meetings. Organized all business travel, from booking to preparing travel documents, ensuring seamless logistics for the teams. Actively supported containerized transport operations, facilitating the smooth flow of information between different departments. This involvement helped optimize operational efficiency and ensure compliance with administrative processes.

Skills

Hard Skills: Project Management, Business Development, International Logistics, Multilingual Interpretation, Operational Management

Soft Skills: Agile Leadership, Strategic Communication, Cultural Adaptability, Customer Focus, Problem Solving

Strengths: Proven experience working with European clients or contractors (through training in Turkey), Proficiency in multichannel communication, Experience working remotely or in distributed teams (as a freelance interpreter)

Degrees and Education

Bachelor’s Degree in Business Administration

2017–2018 • ACEEM Private University

Business Administration – Academic Years

2013–2017 • University of the Turkish Aeronautical Association

Turkish Language Course

2012–2013 • Dokuz Eylül University

At a glance

Field of expertise

Customer service & administration

Experience

9 years of experience

Working languages

French · B2English · C1

Tools and software in use

Zendesk — 2 yearsSlack — 4 yearsPhotoshop — 4 yearsIllustrator — 4 yearsCanva — 4 yearsChatGPT — 3 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited States