BPO Operations and AI Data Annotation Project Manager

Role and background

As an outsourcing operations manager specializing in data annotation for artificial intelligence and the processing of complex data streams, I oversee the technical deployment and continuous optimization of large-scale campaigns. As a Lean Yellow Belt certified professional, I combine legal rigor with expertise in quality audits to ensure analytical accuracy that meets the highest European standards. My expertise in instructional design and KPI tracking enables me to structure team performance and deliver immediate operational value to your strategic projects.

Professional Experience

Project Manager (Campaign Manager)

2022–August 2026 • Business Process Outsourcing (BPO) Company – Madagascar

Operational oversight and continuous optimization of large-scale data processing and annotation campaigns for artificial intelligence. Rigorous management of daily workflows to maximize productivity and ensure smooth operations. Constant monitoring of key performance indicators (KPIs) to ensure strict compliance with quality requirements. Systematic adherence to delivery deadlines through effective planning and optimal resource allocation. Improvement of the reliability of deliverables and maintenance of a high standard of operational excellence across all assigned projects.

Project Launch Manager & Trainer

2021–2022 • Business Process Outsourcing (BPO) Company – Madagascar

End-to-end management of technical integration, structural deployment, and onboarding for the launch of new accounts in AI and linguistic data annotation. Design of all training modules and facilitation of training sessions to ensure employees quickly develop proficiency in operational guidelines. Provided ongoing support and coaching to teams to ensure complete mastery of production processes. Conducted rigorous quality audits and monitored accuracy metrics to ensure the reliability of deliverables and sustain compliance for outsourced projects from their initial phase.

Communications and Public Relations Manager - Assistant and Trainer

2017–2021 • KMF/CNOE Organization - Civic Education • Madagascar

Led the communications and public relations strategy, providing institutional representation to national authorities and international donors such as UNDP, UNFPA, and Development and Peace Canada. Designed and distributed all internal and external communication materials, while monitoring the media and drafting press releases. Designed and implemented nationwide train-the-trainer programs using a cascade approach to strengthen local capacities. Provided operational support to the national coordination team in the implementation, monitoring, and reporting of citizen governance projects carried out in close collaboration with technical and financial partners.

Instructor of Introduction to Law and Environmental Law

2017–2017 • ISGIE Madagascar • Madagascar

Design and delivery of course modules focused on legal fundamentals and the specific aspects of environmental law for college students. Full responsibility for instructional design, including the development of structured curricula, the creation of clear course materials, and the facilitation of interactive sessions. Responsible for assessing knowledge and monitoring academic progress, helping to familiarize students with regulatory frameworks and strengthen their mastery of essential legal concepts.

French Instructor

From 2017 to 2017 • E-média University • Madagascar

Designed and taught French language courses tailored to students’ academic requirements. Responsible for comprehensive language instruction, with a focus on strengthening learners’ written and oral expression as well as their comprehension. Development of targeted teaching materials and regular monitoring of learning progress through ongoing assessments. Individualized support aimed at strengthening the communication skills necessary for their academic careers.

Surveyor and Evaluator

2009–2009 • ERGC (Geographic Studies and Cartographic Surveys of Madagascar) • Madagascar

Conducted field surveys and assessed infrastructure as part of a rural development project focused on access to drinking water and sanitation. Rigorously collected quantitative and qualitative data on water sources and latrines from local communities. Analyzed the condition of facilities and measured the impact of improvements to ensure compliance with project standards. Close coordination with representatives from the Ministry of Land Use Planning and the Ministry of Water and Sanitation. Consolidation of results into reliable evaluation reports to guide strategic decisions and optimize the monitoring of infrastructure projects.

Skills

Hard Skills: BPO & Operations Project Management, AI & LLM Data Annotation, Continuous Improvement & Lean Yellow Belt, Performance Management (KPIs & SLAs), Quality Audit & Compliance Monitoring

Soft Skills: Operational leadership, Team training & coaching, Rigor & analytical precision, Interpersonal skills & diplomacy, Adaptability & priority management

Strengths: Lean Management Yellow Belt Certificate (ACPE) – Process optimization and operational efficiency, Professional Excel Certification Levels I & II (Fiovana Meva NGO) – Advanced data analysis and spreadsheet management, Train-the-Trainer Certificate (CCI France Madagascar), Project management experience in collaboration with donors and international organizations (UNDP, UNFPA, Development and Peace Canada)

Degrees and Education

Master’s 1 / Master’s in Law

2015–2015 • University of Antananarivo – Faculty of Law, Economics, Management, and Sociology (D.E.G.S)

Field of Study: Public Law

Specialization: Domestic and International Public Law

Second Year (DEUG) in Sociology

2009–2009 • University of Antananarivo

Research Project: Culture and Society

At a glance

Field of expertise

Customer service & administration

Experience

9 years of experience

Working languages

French · C2English · B2

Tools and software in use

Excel — 3 years

Markets covered

United StatesCanada