Data Analysis and Processing Specialist

Role and background

As a specialist in data analysis and processing, I transform complex information into strategic assets for demanding European companies. With expertise in SAGE 100, the Office suite, and media analysis tools, I guarantee impeccable rigor and quality. My ability to work effectively in both English- and French-speaking environments allows me to meet the demands of international markets and be immediately productive, delivering tangible added value to your projects.

Professional Experience

Radio and TV (RTV) Analysis and Processing Specialist

Since 2019 • Business Process Outsourcing (BPO) Company – Madagascar

As a Radio and TV (RTV) Analysis and Processing Specialist for Belgian and French broadcasters, I monitored and analyzed media content as part of media monitoring projects. I identified and extracted relevant clips from TV and radio programs, then quickly and systematically processed the information to extract key elements.

I conducted in-depth media analyses to evaluate the client’s coverage and visibility, while proposing optimizations to strengthen its international presence on social media, the corporate website, and traditional media. Working directly with the international client, I gathered their specific needs and proposed a new, tailored web feature to improve the distribution and impact of their content. These actions, carried out in accordance with the requirements for speed and analytical precision, resulted in high client satisfaction and greater value from their media presence.

Intern as a Collections Agent

January 2019–March 2019 • ARO (Omni-Branch Insurance and Reinsurance) • Madagascar

As a collections specialist at an insurance company, I managed the entire process of billing and collecting insurance premiums.

I recorded and verified issued invoices, tracked payment due dates, identified late payments, and proactively contacted customers by phone to resolve outstanding issues.

I addressed incomplete files by communicating directly with policyholders to obtain missing documents and ensure proper administrative management of the policies.

I rigorously tracked follow-up communications while maintaining clear, professional, and solution-oriented communication to preserve customer relationships.

These actions, carried out consistently and with attention to detail, helped reduce delinquent accounts and maintain a high level of customer satisfaction through responsive and personalized case management.

English- and French-speaking Data and Collections Specialist

June 2016–July 2019 • Business Process Outsourcing (BPO) Company – Madagascar

As an English- and French-speaking data and collections specialist at a business process outsourcing company, I managed debt collection for e-commerce clients based in France and the United States.

I identified each client’s specific needs, scheduled and conducted meetings dedicated to order validation and processing, while systematically suggesting new products tailored to their expectations.

I ensured strict adherence to agreed-upon deadlines and maintained a high standard of quality in task execution by rigorously tracking each case.

This customer-satisfaction-oriented approach, combined with fluent communication in French and English, helped strengthen relationships with international contacts. These efforts consistently resulted in high customer satisfaction, with an effective collection rate and repeat orders placed within the specified deadlines.

Data Processing Operator

April 2011–October 2016 • Business Process Outsourcing (BPO) Company – Madagascar

As a data processing operator at a business process outsourcing (BPO) firm, I was responsible for reviewing, verifying, and organizing press and media content (books, articles, images) for Belgian and French clients.

I performed precise categorization of publications, organized content according to editorial requirements, and then conducted a rigorous final review and verification of the processed data and images. I ensured strict adherence to quality standards and deadlines for each task, maintaining a high level of accuracy throughout the process.

Through direct and regular contact with international clients, I identified their specific needs, clarified their expectations, and adapted the processing procedures accordingly.

These proactive exchanges and this focus on quality enabled us to deliver reliable and compliant content, contributing to consistently high client satisfaction.

Intern as Administrative Assistant

September 2009–December 2010 • Business Process Outsourcing (BPO) Company – Madagascar

As an Administrative Assistant at an IT consulting firm, I handled the complete administrative management of operations for clients based in Belgium and the Netherlands. I processed supplier and customer invoices, entered and updated data online in internal systems, archived administrative documents according to established procedures, and managed incoming phone calls.

I organized and scheduled client meetings via videoconference, directly gathering requirements from operations managers (OMs) and ensuring seamless coordination with project teams.

I ensured the quality and accuracy of every administrative task, meeting the firm’s deadlines and standards.

This rigorous and proactive management, combined with clear communication in an international context, helped maintain a high level of client satisfaction and contributed to the smooth delivery of services.

Skills

Hard Skills: image processing, press analysis, IT

Soft Skills: Rigor, Commitment to quality, Meeting deadlines, Proactive, Interpersonal skills

Strengths: high-quality work, organizational skills, customer service skills, international relations with partner companies, strong analytical skills regarding client requests

Degrees and Training

Master’s Degree in Banking and Microfinance

2023 INTERNATIONAL UNIVERSITY OF MADAGASCAR (UIM)

Master’s Degree in Computer Science

2022 ISDE MADAGASCAR

Bachelor’s Degree in Communication and Business Management

2022 ISDE MADAGASCAR

G2 High School Diploma

2005 Renel Rakotobe Technical High School

Technical Certificate (BT)

2004 Renel Rakotobe Technical High School

At a glance

Field of expertise

Customer service & administration

Experience

10 years of experience

Working languages

French · C1English · B2

Tools and software in use

Logiciels d'analyses média — 6 yearsCRM — 4 years

Markets covered

FranceBelgiumUnited States