Good-ID JOBOutsourced services · Geneva
Reference 20602

Data Collection and Project Monitoring and Evaluation Specialist

This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (B2) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.

Role and background

As a specialist in data collection and monitoring and evaluation for large-scale programs funded by the World Bank and the WHO, I combine rigorous research methods with expertise in medical and social protocols. As an expert in conducting qualitative and quantitative surveys using ODK and MODA, I oversee field operations and ensure the absolute integrity of the databases. My background also includes client relationship management for European clients, ensuring smooth communication and high-quality standards that can be immediately applied to your

Professional Experience

Field Investigator

2026–2026 • CAETIC Développement • Madagascar

Field deployment for the rigorous collection of quantitative and qualitative data from targeted schools. Conducting interviews and administering questionnaires dedicated to the final evaluation of the school lunch program’s impact. Systematically verified the integrity, consistency, and compliance of the information collected in accordance with established protocols. Submitted consolidated data on time to directly contribute to the strategic evaluation deliverables of the World Bank-funded ENDLINE SBP project.

Telephone Interviewer

2025–2026 • World Bank Group • Madagascar

Conducted structured telephone interviews with representatives of farmers’ organizations to collect accurate and actionable field data. Methodically recording and verifying the consistency of information collected via the ODK and MODA digital platforms. Rigorously applying survey guidelines and strictly adhering to ethical standards to ensure data integrity and confidentiality. Directly contributed to improving the reliability of the databases needed for program monitoring and evaluation.

Survey Officer / Socio-Anthropological Research

December 2024–2025 • WHO Madagascar • Fénérive-Est / Analanjirofo Region, Madagascar

Conducted qualitative field investigations focused on an in-depth analysis of community perceptions, attitudes, and beliefs regarding vaccination. Conducting semi-structured individual interviews and facilitating focus groups with target populations to identify sociocultural barriers and drivers of vaccination uptake. Rigorous processing and analysis of the empirical data collected to accurately reflect local realities. Contributed to the generation of evidence essential for adapting and optimizing strategic public health interventions.

Payroll Officer / Supervisor / IT Specialist

2024–2025 • Fanambina Association / FID • Madagascar

Management and supervision of on-the-ground cash transfer operations as part of the TMNC and ASA AVOTRA MIRINDRA projects. Rigorous verification of eligibility and validation of the compliance of beneficiary lists prior to transfers. Technical coordination and execution of financial transactions via dedicated mobile payment solutions. Active mobilization and outreach to community stakeholders to streamline the distribution campaigns. IT-based tracking of payment data to ensure full traceability, transparency, and security of allocated funds. Optimization of disbursement processes to reduce processing times for target populations.

Supervisor / Community Organizer

2024–2024 • AGEX VONJY IV & AGEX OACD • Madagascar

Managed field operations as part of the TSIMBINA and Vatsin’ankohonana (TMDH) social protection projects. Coordinated and directly supervised teams of surveyors during the household census and data collection phases. Rigorous oversight of the self-enrollment process to ensure the accuracy and reliability of the information collected. Leading and facilitating community validation sessions to ensure transparency in beneficiary identification and buy-in from local communities. Quality control of field deliverables and adherence to program operational requirements.

Client Advisor

2023–2024 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Full management of after-sales service and conducting negotiations with clients based in France. Rigorous handling of complaints, proactive resolution of disputes, and implementation of amicable agreements tailored to the expectations of the parties involved. Managed day-to-day customer relationships remotely, ensuring compliance with quality commitments and maintaining overall satisfaction. Continuously optimized interactions to streamline customer journeys, defuse sensitive situations, and strengthen customer loyalty across the portfolio.

Survey Consultant

2023–2024 • PSI Madagascar • Atsimo-Atsinanana, Mahanoro, Vangaindrano, Madagascar

Conducted quantitative and qualitative data collection in the field to assess the impact of major community health initiatives. As part of the Drones Project, rigorously conducted surveys at Primary Health Centers and among households, specifically targeting maternal and child health and women aged 15 to 49. Implemented household assessment protocols for the SDM Project’s 36th month, including detailed physical inspection and analysis of the durability and wear and tear of insecticide-treated bed nets. Ensuring the accuracy, completeness, and reliability of the data submitted to guide program decisions and monitoring and evaluation.

Lead Midwife (Prenatal Care & Vaccination)

2021–2022 • Ministry of Health (CSB Ampitakiosy) • Ampitakiosy, Madagascar

Oversaw prenatal care and the immunization program to improve vaccination coverage and maternal and child health monitoring. Conducting normal deliveries in strict compliance with safety protocols and providing emergency obstetric and neonatal care. Providing family planning services and supporting women through tailored prevention and awareness-raising initiatives. Providing primary health care to meet the community’s essential medical and health needs. Coordinating and rigorously monitoring health records to ensure the traceability of medical procedures and continuity of care. Active contribution to the sustainable improvement of public health indicators and the reduction of maternal and infant mortality risks.

Head of the Infirmary

2021–2021 • Rosinexport Toamasina • Madagascar

Operational management of the company infirmary to ensure daily medical care for employees and provide effective on-call medical services. Rigorous organization of the medical space, management of first-aid protocols, and administration of routine emergency medical care. Coordinated the procurement of pharmaceutical products and closely monitored medical equipment to maintain the department’s operational compliance. Played a key role in promoting workplace health, directly contributing to employee well-being and the continuity of operations at the site.

Data Collector / Surveyor

2019–2022 • MITAFA (FID) Association, OACD Association, MITSINJO Firm • Faratsiho, Madagascar

Conducted field surveys and rigorously collected data from target households as part of the Tosika Fanarenana and TMDH social protection projects. Strictly applied sampling protocols and methodological guidelines to ensure the completeness and reliability of the information collected. Conducted individual interviews with tact, while ensuring data confidentiality and that beneficiaries fully understood the questionnaires. Verification, consolidation, and systematic transmission of data to coordination teams for monitoring indicators. Direct contribution to the quality of the final deliverables necessary for the evaluation and effective implementation of community assistance programs.

Skills

Hard Skills: Data collection (ODK / MODA), Project Monitoring and Evaluation (M&E), Quantitative & qualitative surveys, Public health & clinical research, Supervision of field teams

Soft Skills: Methodological rigor, Intercultural communication, Leadership & Community engagement, Active listening & Diplomacy, Complex problem-solving

Strengths: The Global Health Network (2025) certifications: Introduction to Clinical Research, Principles of Informed Consent, Study Protocol Development, Proven experience in customer relations and post-sales service for international clients (Webhelp)

Degrees and Training

Certificate in Caregiving for the Elderly

2023–2023 • Institut de Formation la Bonté

Bachelor’s Degree in Midwifery

2021–2022 • Institut de Formation Inter-Régional des Paramédicaux Atsinanana (IFIRP)

High School Diploma (Science Track)

2015–2016 • FJKM Mahanoro High School

Lower Secondary School Certificate (BEPC)

2011–2012 • FJKM Mahanoro Middle School

At a glance

Field of expertise
Customer service & administration
Experience
6 years of experience
Working languages
French · B2English · C1
Tools and software in use
Excel — 5 yearsWord — 5 yearsKoboToolbox — 3 years
Markets covered
France

Outsource work in this field

Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.

Related skills in this field

Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.

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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.