Collections and Financial Administrative Management Specialist

Role and background

My career has combined accounts receivable collection in a BPO environment, monitoring cash flows for large-scale projects, and managing sales operations. With a Master’s degree from the IAE in Poitiers, I combine amicable negotiation, budgetary discipline, and expertise in client follow-up to ensure timely collections and optimize cash flow. Ready to hit the ground running, I provide European companies with reliable administrative and financial management that meets profitability requirements and the strictest international standards.

Professional Experience

Debt Collector and Client Portfolio Manager

Since January 2024 • Business Process Outsourcing (BPO) Firm – Madagascar

Full management of a mixed portfolio of individual and business clients to ensure rigorous handling of delinquent accounts until they are fully settled. Implemented a personalized, multi-channel collection strategy using outbound calls, emails, and targeted messages to re-establish contact with debtors. Negotiated payment schedules tailored to creditors’ financial capabilities, coupled with strict monitoring of compliance with the commitments made. Precise monitoring of collections and performing bank reconciliations in direct collaboration with the accounting and sales teams. Development and monitoring of reporting dashboards to analyze changes in the collection rate and significantly reduce payment lead times.

Sales Management

Since January 2023 • Tianah Mode MDG Online Store • Madagascar

Defining and implementing the overall sales strategy to ensure the launch and continued growth of online sales. Selecting suppliers, negotiating purchasing terms, updating product lines, and rigorously managing cash flow to maximize profitability. Coordinated the entire customer journey and oversaw logistics operations, directly supervising 4 to 6 delivery drivers, enabling the smooth processing of 150 to 200 orders per month as well as responsive customer service. Leading promotional campaigns to build customer loyalty and managing digital communications, resulting in the creation of an active community of over 97,000 followers.

Administrative Assistant: Program Management for the NMF3 Subproject – World Bank

June 2023–December 2023 • National Malaria Control Program • Madagascar

Handled the administrative management and financial monitoring of activities within the NMF3 project, working closely with PSI and the World Bank. Meticulously organized and filed administrative and financial supporting documents in accordance with established internal procedures. Actively participated in operational budget monitoring and the efficient processing of expense claims. Regularly consolidated implementation data to produce reliable progress reports. Provided ongoing support for the program’s overall coordination, ensuring compliance and operational continuity.

Cash Flow Manager

February 2021–March 2023 • General Building Company • Maintimaso, Madagascar

Oversaw the financial and operational management of the Maintimaso Dam rehabilitation project, ensuring strict compliance with the work plan and the allocated budget. Oversaw fund disbursement processes, including rigorous verification of supporting documents and document control. Continuously coordinated field activities to ensure operations aligned with contractual requirements and complied with internal standards. Preparation and periodic distribution of technical and financial progress reports to ensure optimal visibility into resource utilization and project execution.

Business Development Intern

February 2020–July 2020 • Ecommpay Mauritius • Mauritius

Responsible for the commercial rollout of the Timeline POS solution, the role focused on prospecting and negotiating with financial institutions, hotel groups, and online payment providers. An in-depth study and strategic segmentation of target markets were conducted across the Indian Ocean and the Maghreb region to identify new growth opportunities. The role also included rigorous contract monitoring, ongoing competitive intelligence, and daily updates to the customer database, along with regular reporting on sales performance to senior management.

Management Assistant Intern

September 2018–November 2018 • Nirina—STAR Partner • Madagascar

Comprehensive management of collections and rigorous monitoring of daily financial transactions to ensure account accuracy. Active oversight of incoming and outgoing cash flows to optimize transaction traceability and prevent cash discrepancies. Systematic verification of supporting documents and contribution to improving the reliability of daily closing procedures. This operational support role helped streamline day-to-day financial management and ensure complete transparency of revenue.

Secretary - Active Committee Member

January 2017–December 2018 • INTH Student Alumni Association & Consulting • Madagascar

Led and coordinated large-scale events, including orientation days, team-building activities, talent shows, and fundraising galas. Development and rigorous monitoring of logistical specifications to ensure the smooth running and operational success of each event. Handled administrative and financial management by maintaining accurate accounting records and monitoring project-related expenses. Actively represented students at institutional meetings, trade shows, and exhibitions to promote the association and develop external relationships.

Dining Room and Lodging Internship

June 2016–August 2016 • Andasibe Hotel *** • Andasibe, Madagascar

Handled guest reception, orientation, and check-in and check-out procedures to ensure a seamless experience from the moment guests arrived. Rigorous management of reservations, tracking of arrivals and departures, and prompt handling of specific requests and complaints. Providing service in the dining room, at the bar, and for room service, including taking orders, setting tables, and clearing tables. Meticulous preparation and maintenance of guest rooms, including systematic checks of amenities and restocking of supplies. Strict enforcement of hotel health and safety standards in close collaboration with all teams to maintain a high level of cleanliness and guest satisfaction.

Skills

Hard Skills: Debt collection & multichannel follow-ups, Cash flow management & bank reconciliations, Budget monitoring & financial reporting, Customer relationship management (CRM) & BPO, Management of sales operations & e-commerce

Soft Skills: Persuasive negotiation, Rigor & precision, Problem-solving, Interpersonal skills & diplomacy, Strong sense of priorities

Strengths: French State Degree (Master 2 awarded by IAE Poitiers), Test Bright French Language Certification Level 4.5/5 (Overall Score 4.6), Experience with remote work and freelance multichannel customer relationship management

Degrees and Training

Master’s 2 – Management and International Business

2018–2020 • MCCI Mauritius / IAE Poitiers

Organization and Management (Resources, Intercultural Communication, Project Management)

Study of the Economic and Legal Environment

Understanding and Leveraging the International Environment

Management Tools: Financial Policy, Forecasting

International Business Framework and International Marketing

Strategy, Marketing, and Business Management

International Trade and Negotiation

Market Research and Economic Intelligence

Logistics and Supply Chain Management

Business Law

Financial Analysis and Accounting

Bachelor’s Degree in Management and Entrepreneurship in Hospitality and Tourism

2015–2018 • National Institute of Tourism and Hospitality, Madagascar (INTH)

Project Management, Administration, and Finance

Reception, Service, and Accommodation Techniques

Business Plan

Basic Cooking and Table Preparation

High School Diploma (Series A2) – Grade: Good

2014–2014 • St. Antoine High School, Ankadifotsy

At a glance

Field of expertise

Customer service & administration

Experience

7 years of experience

Working languages

French · C2English · B2

Markets covered

SwitzerlandFranceBelgiumCanada