Administrative Management and Content Creation
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 15 years of professional experience and is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a specialist in general and cost accounting, I lead strategic projects with proven rigor and autonomy. With expertise in Sage 100, QuickBooks, and Google Analytics, I transform data into performance drivers. Fully bilingual, I bring immediate added value to any European company, ensuring a seamless integration and a tangible contribution to international objectives.
Professional Experience
Consulting assignment for a non-governmental organization
April 2024 to September 2024 • Business Process Outsourcing (BPO) Company – Madagascar
As part of the Nutritional Outcome Improvement Project (PARN), I participated in field surveys on the nutritional situation across the island’s regions.
My responsibilities included collecting and analyzing data on malnutrition through interviews, anthropometric measurements, and direct observations.
I applied protocols compliant with humanitarian standards, including the SMART Survey guidelines, ensuring the quality and ethical integrity of the data collected.
I also trained local teams and ensured that results were communicated to coordinators.
This assignment provided reliable nutritional indicators to guide interventions, while ensuring effective coordination with regional and national teams.
Digital Marketing Content Creation
Since 2011 • Business Process Outsourcing (BPO) Company – Madagascar
I remotely supported small and medium-sized businesses and entrepreneurs in their online growth.
I managed the creation and optimization of web content on WordPress and other CMS platforms, applying SEO best practices to generate up to a 50% increase in organic traffic within 4 months.
I defined and implemented community management strategies, increasing audience engagement (up 70% on some accounts). My responsibilities also included creating visual content (Canva, Adobe Express) and providing personal branding guidance. At the same time, I provided administrative and accounting support, optimizing internal processes using collaborative tools.
Capable of managing up to five projects simultaneously, I maintained smooth communication with my clients and contributed to their satisfaction and long-term loyalty.
SEO Content Manager
June 2009–May 2010 • Business Process Outsourcing (BPO) Company – Madagascar
I worked in the field of digital communications at a company specializing in content management for e-commerce and blogs.
I handled the full management of editorial projects, from planning to publication, ensuring that content aligned with marketing objectives.
My responsibilities included SEO optimization for websites and online stores, with rigorous analytical tracking of performance.
I coordinated content creation, oversaw the quality of deliverables, and collaborated closely with the technical and sales teams.
With experience interacting with local and international partners, I was able to tailor content to different target markets.
These efforts led to lasting improvements in organic visibility, qualified traffic, and conversion rates for the company’s digital projects.
Accounting Intern
January 2008–May 2008 • MCI (Madagascar Conseil International) • Madagascar
While working at a company in the financial sector, I ensured that accounts were meticulously maintained in accordance with local accounting standards. I was responsible for taking inventory of supplies and fixed assets, as well as preparing the financial statements for fiscal year 2007.
This work was part of a strategic project aimed at preparing the official financial statements.
I applied current accounting methods to ensure the reliability and compliance of the data produced.
This assignment allowed me to collaborate closely with internal teams and meet regulatory requirements.
The deliverables I produced contributed to a clear, transparent, and compliant presentation of the company’s financial position.
Temporary Employee in the Documentation Department
October 2006–May 2007 • Air Madagascar • Madagascar
Within the aviation sector, I participated in the production and updating of strategic aeronautical documents.
I created accurate aeronautical charts using Adobe Illustrator, contributing to the safety and clarity of operations.
I helped update the Jeppesen manual, ensuring the reliability and compliance of information intended for pilots.
My role included meticulously reviewing charts and documents in accordance with international aviation standards.
I collaborated with internal teams and occasionally communicated with international contacts to validate technical data. These deliverables helped improve the quality of aviation materials and optimize flight safety.
Skills
Hard Skills: Cost Accounting, General Accounting, Community Management, Graphic Design, Search Engine Optimization (SEO), and SEO Copywriting
Soft Skills: Analytical Mindset, Rigorous and Reliable, Analytical Rigour, Independence, Multi-Project Management
Degrees and Training
Certification in Environmental Impact Studies
2025 • Acor Consulting
Real-world case study: Feasibility study for an ecotourism site in the Manjakandriana region
Diploma in Business French
2014 • Alliance Française of Antananarivo
Master’s Degree in Management, with a concentration in Finance and Accounting
2010 • University of Antananarivo
Thesis: “Establishment of an Ecotourism Site in the Manjakandriana Region”
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 15 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Administrative and Digital Content Management CoordinatorFrench C1 · English C1 · Ref. 20545
- Customer Relations Specialist / Digital Content CreatorFrench C1 · English C1 · Ref. 20324
- Collections and Financial Administrative Management SpecialistFrench C2 · English B2 · Ref. 20381
- Administrative and Financial Assistant - Operational ManagementFrench B2 · English B2 · Ref. 20297
- SEO Web Editor / Content MarketerFrench C1 · English C1 · Ref. 20487
- Administrative and Business Development ManagerFrench C1 · English C1 · Ref. 20481
- Content Moderator, Trainer, and International Sales LeaderFrench C1 · English C1 · Ref. 20068
- Logistics and Inventory Management ManagerFrench B2 · English B2 · Ref. 20683
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.