Administrative and Business Development Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
With a diverse professional background, I have developed expertise in administrative and sales management, ranging from event coordination to customer retention. My experience as a sales manager and English teacher has equipped me with the ability to develop strategies and optimize results. I am ready to contribute my attention to detail and dynamism to support the operations and business development of a European company.
Professional Experience
Versatile: secretary, sales representative, receptionist
March 2019–January 2023 • EAD (Evangelist Association Discipleship) • Madagascar
Handled day-to-day administrative and business operations, including greeting members and partners in person and over the phone. Actively contributed to developing relationships with donors and coordinating organizational events. Managed correspondence and schedules, thereby optimizing the flow of internal operations.
English Teacher
January 2019–December 2019 • Clever School • Madagascar
Designed and taught general and professional English courses for adult groups of varying proficiency levels, adapting teaching methods to individual and group learning objectives. Regularly assessed students’ progress through formal and informal tests and provided constructive feedback to optimize their language acquisition. Contributed to the continuous improvement of the curriculum by proposing innovative teaching resources and interactive activities.
Sales Manager
January 2018–December 2018 • CMPL • Madagascar
Developed and implemented sales strategies to meet established sales targets. Independently managed a client portfolio, including prospecting, negotiating, and tracking contracts. Analyzed performance and adjusted action plans to optimize results. Worked closely with marketing teams to align promotional campaigns with sales objectives. Contributed to revenue growth and customer retention.
Skills
Hard Skills: Administrative management, Business development, Customer loyalty, Event coordination, Sales strategies
Soft Skills: Attention to detail, Dynamism, Adaptability, Intercultural communication, Independence
Degrees and Training
DTS in English Communication
BACC
BEPC
CEPE
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- BPO/Call Center Business Development ManagerFrench C2 · English B2 · Ref. 20024
- Sales Consultant | B2B/B2C Business Development & Account ManagementFrench B2 · English B2 · Ref. 20150
- Executive Secretary and Business AdministrationFrench C1 · English B2 · Ref. 20398
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
- Administrative and HR ManagerFrench B2 · English B2 · Ref. 20256
- Collections and Financial Administrative Management SpecialistFrench C2 · English B2 · Ref. 20381
- Chief Operating Officer / BPO Quality and Strategic DevelopmentFrench C2 · English C1 · Ref. 20408
- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.