Administrative and Digital Content Management Coordinator

Role and background

As an Outsourcing Specialist, I manage the layout and updates of digital storefronts for companies, incorporating a variety of products and content. My expertise in administrative and HR coordination, combined with my proficiency in three languages (Mandarin, French, and Malagasy), enables me to facilitate cross-cultural communication and ensure regulatory compliance. I am able to provide immediate added value to a European company thanks to my skills in content management, interpreting, and international administration.

Professional Experience

OUTSOURCER SPECIALIST

Since January 2020 • Business Process Outsourcing (BPO) Company – Madagascar

Managed the layout and updating of digital storefronts for client companies, integrating products, visuals, and text. Ensured the integration of various types of content (photos, technical descriptions, product sheets, videos) while strictly adhering to platform guidelines. Handled the addition, removal, and regular updating of products, technical specifications, prices, and PDF brochures, ensuring the compliance and appeal of online catalogs.

ADMINISTRATIVE COORDINATOR - MANDARIN

February 2020–June 2020 • Business Process Outsourcing (BPO) Company – Madagascar

Managed the administrative coordination of visa applications for clients, including preparing documentation and tracking the application process. Kept passport information up to date, ensuring document compliance. Provided Mandarin interpretation during key interactions with Chinese partners and clients, facilitating communication. Translated administrative documents from Chinese to French and vice versa, ensuring clarity and accuracy in international communications.

BILINGUAL MANDARIN HR COORDINATOR

January 2019–December 2019 • Business Process Outsourcing (BPO) Company – Madagascar

Handled all administrative management of Chinese expatriate staff, including drafting contracts and tracking visas and passports, ensuring regulatory compliance. As a key facilitator of intercultural exchanges, I provided simultaneous interpretation and translation of strategic documents during meetings and in day-to-day operations, facilitating smooth communication between local teams and Chinese partners. I also actively supported the recruitment and onboarding process for Chinese employees, contributing to their successful integration and the operational effectiveness of multicultural teams.

MANDARIN INTERPRETER

January 2019–December 2019 • Madagascar International Fair • Madagascar

Provided simultaneous and consecutive interpretation from Mandarin to French and vice versa during trade negotiations and press conferences, facilitating communication between Chinese exhibitors and international visitors. Contributed to smooth intercultural exchanges and the success of partnerships. Drafted bilingual summaries of key meetings, ensuring the traceability of decisions.

CHANCELLERY ASSISTANT

January 2018–December 2018 • CHINESE EMBASSY • Madagascar

Translated and interpreted official documents from French into Mandarin, ensuring smooth diplomatic exchanges. Planned and coordinated logistics for diplomatic meetings, optimizing the Chancellery’s schedule. Proactively managed correspondence with partner companies, strengthening bilateral relations. Rigorously tracked orders and external relations, ensuring operational efficiency.

MANDARIN INTERPRETER

October 2018–November 2018 • PACKECO • Madagascar

Provided simultaneous and consecutive interpretation between French, Malagasy, and Mandarin during trade negotiations and technical meetings. Facilitated intercultural communication and mutual understanding among teams. Contributed to smooth exchanges and the successful conduct of discussions.

AGENCY ASSISTANT

May 2008–September 2010 • ARIUM SARL • Madagascar

Managed all inventory and procurement, ensuring constant product availability and optimizing inventory turnover. Responsible for the daily opening and closing of the store, ensuring security and compliance with procedures. Conducted rigorous sales tracking and prepared accurate daily reports, providing key data for sales performance analysis. Actively contributed to meeting sales targets by maintaining efficient logistics and an optimal sales environment.

Skills

Hard Skills: Digital Content Management, Trilingual Interpreting, Administrative Coordination, International HR Management, Technical Translation

Soft Skills: Intercultural Communication, Operational Rigour, Multicultural Adaptability, Strategic Organization, Proactivity

Strengths: HSK Level 5 Certification, Experience working with Chinese clients, teams, or contractors, Experience with remote work

Degrees and Education

Master of Teaching Chinese to Speakers of Other Languages (MTCSOL) (Master’s Program in International Chinese Education)

2016–2018 • Nanchang University, Jiangxi Province

Bachelor’s Degree in Chinese Language and Culture

2014–2016 • CONFUCIUS INSTITUTE AT THE UNIVERSITY OF ANTANANARIVO

Bachelor’s Degree in Finance and Accounting; Professional Diploma in Business Administration and Commerce (DPAEC)

2011–2011 • IMGAM Antanimena

At a glance

Field of expertise

Customer service & administration

Experience

11 years of experience

Working languages

French · C1English · C1

Tools and software in use

Asana — 7 yearsCanvas — 7 yearsChatGPT — 7 yearsDocs — 7 yearsExcel — 7 yearsGemini — 7 yearsGmail — 7 yearsGoogle Workspace — 7 yearsMicrosoft Office 365 — 7 yearsMicrosoft Teams — 7 yearsMidJourney — 7 yearsOutlook — 7 yearsPowerPoint — 7 yearsSheets — 7 yearsSlack — 7 yearsSlides — 7 yearsTrello — 7 yearsWord — 7 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited StatesCanada