Executive Director of an NGO / International Operations Coordinator
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 16 years of professional experience and is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As an NGO Executive Director and Regional Coordinator for U.S. clients, I oversee complex operations, ranging from administrative and budgetary management to the supervision of multicultural teams. My expertise in drafting international grant proposals and preparing official reports ensures compliance and the achievement of strategic objectives. I am ready to bring immediate value to a European company, drawing on my ability to optimize processes and bring human resources together.
Professional Experience
Regional Coordinator
November 2024–May 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: U.S. companies
Coordinated regional activities across departments, ensuring strict alignment with administrative and budgetary work plans. Supervised project teams and analyzed human resources performance to optimize internal processes. Contributed to operational efficiency by ensuring compliance with objectives set by U.S.-based management.
Executive Director and Board Member
Since July 2021 • HOPE FOR A FUTURE MADAGASCAR (NGO) • Madagascar
Oversees all administrative, logistical, and executive secretarial operations, ensuring the smooth flow of the NGO’s internal and external processes. Leads the development of major grant proposals and activity reports, ensuring compliance with the requirements of international donors. Manages and evaluates permanent staff as well as volunteer teams, optimizing collective performance and coordination with partners. This strategic management directly contributes to the sustainability of programs and the achievement of development goals in Madagascar.
Freelance Consultant, Business Owner
Since April 2014 • Business Process Outsourcing (BPO) Company – Madagascar
Provided expert managerial support and outsourced executive secretarial services to a diverse portfolio of client companies and organizations. Independently managed the drafting of complex business proposals, the preparation of simplified financial reports, and the creation of brand communication materials, helping to optimize clients’ administrative and strategic performance. This approach effectively supported their day-to-day operations and growth initiatives, while ensuring consistent service quality and tailoring services to the specific needs of each entity.
Branch Manager / Deputy General Manager
July 2007–September 2010 • SIXT RENT A CAR / INTERMAD SARL • Madagascar
Managed all operational and administrative aspects of a car rental branch, including oversight of billing and control processes. Managed a fleet of 11 vehicles, optimizing their availability and maintenance. Led human resources management for a team of 6 people, from shift scheduling to resolving complex customer disputes, ensuring service continuity and customer satisfaction. Helped maintain a high level of operational performance and administrative compliance.
Skills
Hard Skills: International grant management, Strategic NGO leadership, BPO process optimization, Financial and narrative reporting, Coordination of multicultural teams
Soft Skills: Executive leadership, Team builder, Operational rigor, Intercultural adaptability, Strategic vision
Strengths: Proven experience working with North American clients (via DIFFUSION GLOBAL, INC., based in the U.S.), Experience with remote work (freelance consultant)
Degrees and Training
Engineering Degree in Environmental Sciences and Tourism (Master’s Equivalent)
Madagascar Higher Polytechnic Institute (ISPM)
Advanced Technician’s Diploma in Tourism and Environment
Madagascar Higher Polytechnic Institute (ISPM)
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 16 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.