Medical Virtual Assistant (BPO) / Appointment Scheduling
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As an experienced medical secretary in the BPO sector, I optimize appointment scheduling and telephone reception for French medical practices. With expertise in scheduling appointments and managing emergencies, I ensure smooth operations and high patient satisfaction. I am ready to bring my expertise in professional communication and my organizational skills to a European company.
Professional Experience
Medical Remote Secretary
Since December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Handled incoming calls and managed the schedules of several doctors for French medical practices, thereby optimizing the coordination of appointments. Managed appointment scheduling and cancellations, contributing to smoother scheduling and patient satisfaction. Maintained professional and empathetic communication, ensuring high-quality medical telesecretarial service.
Medical Telesecretarial Services
January 2022–November 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Handled incoming patient calls and managed the schedules of several doctors for French medical practices. Organized appointment scheduling and coordinated schedules, ensuring optimized patient visits. Helped streamline the patient-physician relationship and improve the operational efficiency of client practices.
Medical Telesecretarial Services
March 2021–December 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Managed all aspects of telephone reception and appointment scheduling for a client base of French healthcare professionals, thereby optimizing the organization of their practices. Simultaneously managed the schedules of multiple doctors, ensuring efficient planning and minimizing overlapping appointments. Handled patient inquiries with professionalism and empathy, helping to maintain a positive image for the practitioners. This role helped streamline the patient experience and improve the availability of outsourced medical secretarial services.
Telephone Customer Service Representative
January 2020 to February 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided high-quality customer service to French clients, handling inquiries and resolving issues related to billing and payment services. Handled a high volume of incoming calls, providing clear and precise explanations to ensure customer satisfaction. Actively contributed to maintaining a high level of performance and operational efficiency within a team dedicated to service outsourcing.
Skills
Hard Skills: Medical Appointment Scheduling, BPO Remote Administrative Support, Appointment Scheduling, Emergency Management, Customer Relations
Soft Skills: Professional Communication, Organizational Skills, Empathy Toward Patients, Adaptability, Problem Solving
Strengths: Experience working with French clients, Experience with remote work
Degrees and Training
Bachelor’s Degree in French Literature
Ankatso University, Antananarivo
High School Diploma
Faneva Ankandindramamy Schools
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Customer Relations Specialist – Dispute Resolution and ComplianceFrench C1 · English B2 · Ref. 20625
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.