Virtual Assistant / Reservations Agent
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
I am very interested in your job posting and am excited to submit my application so that I can put my skills and motivation to work for your team.
Professional Experience
Virtual Assistant
May 2025–January 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: Canadian companies
Provided comprehensive remote operational and administrative support to streamline daily operations. Proactively managed schedules and planned appointments to optimize clients’ time. Effectively coordinated communication flows between business partners and external service providers. Rigorously tracked the progress of projects and tasks using collaborative remote management tools. Maintained and continuously updated databases to ensure the reliability of real-time information. This collaboration has improved the responsiveness of communications and ensured flawless service continuity.
Reservation Agent
September 2022–May 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided personalized support and advice to clients based in France to precisely meet their expectations. Managed the entire booking cycle via phone, live chat, and online channels, contributing to the continuous optimization of occupancy rates. Rigorous monitoring and real-time updating of customer databases and availability on Notion and Guests. Proactive and responsive remote handling of requests to ensure consistent operational efficiency and a high level of customer satisfaction.
Versatile Hospitality Intern
October 2021–December 2021 • Kaleta Hotel • Madagascar
Welcoming guests and handling check-in procedures at the front desk to ensure a smooth arrival. Tracking reservations and coordinating daily with all departments to optimize the flow of information and the quality of service. Actively contributed to guest services by meticulously preparing guest rooms in accordance with cleanliness and comfort standards. Assisted with routine maintenance tasks to ensure the upkeep of common areas and preserve facilities.
Skills
Hard Skills: Guest reception, Reservation management, Personalized advice, Verbal communication, Appointment scheduling
Soft Skills: Empathy, Hospitality, Teamwork
Strengths: Excellent interpersonal skills and a natural ability to connect with others, Optimism, Energy
Degrees and Training
Hospitality Entrepreneurship
January 2021–January 2024 • INTH
Development of marketing strategies for the hospitality industry
Introduction to human resources management in the hospitality industry
Design and implementation of entrepreneurial projects in the hospitality industry
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Medical Virtual Assistant (BPO) / Appointment SchedulingFrench C1 · English B2 · Ref. 20307
- Graphic Designer / Virtual and Administrative AssistantFrench C1 · English B2 · Ref. 20303
- Bilingual Virtual Assistant / International Customer SupportFrench B2 · English B2 · Ref. 20477
- Reservation Agent and Customer Support Representative – Tourism and Real Estate IndustryFrench C1 · English C1 · Ref. 20519
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- Administrative and Operations Assistant / Office ManagerFrench C1 · English B2 · Ref. 20440
- Assistant Coordinator, E-Commerce & Customer Service / Production LiaisonFrench B2 · English B2 · Ref. 20280
- Administrative and Financial Assistant - Operational ManagementFrench B2 · English B2 · Ref. 20297
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.