Reservation Agent and Customer Support Representative – Tourism and Real Estate Industry
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a specialist in customer support and reservation management for European clients in the tourism, real estate, and hospitality industries, I have a thorough command of digital tools and international quality standards. Diligent and self-motivated, I am committed to ensuring optimal customer satisfaction through seamless communication and the efficient resolution of inquiries.
Professional Experience
Reservation Agent, Customer Service Representative
Since April 2025
At an outsourcing company
Project Management (French)
Since April 2025, I have been providing customer support and managing B2B reservations for partner agencies of the Gekko Group (a subsidiary of Accor) via the Teldar Travel platform.
I handle incoming and outgoing calls, manage changes, cancellations, and confirmations, verify availability, payments, and reservations, and handle the administrative follow-up for customer files.
Working directly with hotel partners in Europe, I resolve disputes or complaints in accordance with Accor’s quality standards.
This customer-satisfaction-focused role has allowed me to improve the first-line resolution rate and strengthen agency loyalty.
Customer Support Representative, Reservations Agent, After-Sales Service, Concierge
December 2023–December 2024
BEACON
Sri Lanka
From December 2023 to December 2024, I provided remote online customer support for Huswell, a Belgian company specializing in property management.
Working directly with tenants and landlords, I managed incoming and outgoing calls, tracked reservations and payments, and handled check-in procedures using digital tools.
I efficiently handled complaints in accordance with European quality standards, while ensuring a seamless customer experience.
This role allowed me to manage a client portfolio remotely and contribute to improving satisfaction rates and reducing unresolved disputes.
Customer Support Agent, After-Sales Service, Concierge
July 2023–December 2023
At an outsourcing company
French Project Management
From July to December 2023, I provided remote customer support for WS Apartments (Paris), a company specializing in short-term rentals.
I handled call management, tracked reservations, invoices, and payments using dedicated software, and promptly resolved customer complaints.
Working closely with the on-site team, I ensured smooth communication with an international clientele throughout their stay.
By managing cases independently, I helped reduce processing times and improve the customer experience.
Degrees and Training
“Advanced 2” Certificate
2020–2023
ETP Antsahavola
Madagascar
DELF B2 – French Language Diploma
2020
Alliance Française
Madagascar
Baccalaureate
2019
LMA
Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- REAL ESTATE SALES CUSTOMER SERVICE ASSISTANTFrench C2 · English C1 · Ref. 20534
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- Multilingual IT Mobility Support Technician / Customer Service RepresentativeFrench C1 · English C1 · Ref. 20393
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- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- International Customer Relations Specialist for Tourism and TelecommunicationsFrench C2 · English C1 · Ref. 20358
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.