REAL ESTATE SALES CUSTOMER SERVICE ASSISTANT
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 6 years in the trade and is delivered in French (C2) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
With experience in remote support for real estate agencies, law firms, accounting firms, and notary offices, I have developed excellent interpersonal and client management skills. Organized, self-reliant, and responsive, I know how to prioritize requests, manage schedules, and ensure rigorous follow-up on cases. Adaptable and focused on customer satisfaction, I dedicate my professionalism to the success of your real estate projects.
Professional Experience
Business Virtual Assistant
Since 2022 | At an outsourcing firm
Projects Completed in French
Telephone assistant for various demanding clients, including law firms (Ravet et Associés, BRG, Concept Avocats), bailiffs (Bouvet Llopis - Muller), notaries (Étude Laidet – de Saint Maurice), a hospital (Foch de Suresnes), and a real estate agency (Stéphane Plaza), I ensured the professional handling of incoming calls.
My responsibilities included taking precise messages, transferring calls according to instructions, managing schedules, and assessing the level of urgency for each situation.
My attention to detail and adaptability enabled me to effectively meet the varied needs of each organization.
Live Chat Sales Representative
2020–2022 | At an outsourcing company
Project Completion: French
Welcoming and guiding SFR France customers to effectively support them throughout the purchasing process, while providing personalized service.
Implementing customer loyalty strategies to foster a lasting relationship of trust with customers.
Rigorously handling complaints related to products or invoices, in accordance with internal procedures and with the goal of ensuring customer satisfaction.
Freelance Social Media Manager
2019 | Smartyphone
Project Management (French)
Daily management of private messages and comments on Instagram and Facebook, in accordance with the editorial guidelines.
Creating engaging content tailored to each platform to enhance the brand’s image.
Actively moderated the online community to boost engagement and build follower loyalty.
Implemented initiatives to stimulate discussion and foster ongoing interaction with the audience.
Customer Service Representative
July 2019 – Dec. 2019 | At an outsourcing company
Project Management (French)
Professionally handling incoming calls to provide clear and appropriate responses to FNAC customers.
Rigorously tracking complaints and processing requests related to package returns.
Coordinating with logistics departments to ensure smooth deliveries.
Contributed to customer satisfaction by ensuring smooth and responsive communication throughout the process.
After-Sales Service Manager and Virtual Assistant (Freelance)
2018 | Hoverstore
Project Management (French)
Placing orders via the Shopify platform and coordinating with suppliers to track inventory and manage after-sales service.
Daily management of customer emails and handling of incoming calls.
Regularly posting content on social media to maintain community engagement and promote products.
Structured, customer-satisfaction-focused work in a digital environment.
Skills
Adaptability
Cross-industry experience (real estate, legal, e-commerce, customer service).
Social Media Management
Moderation, engagement, content creation (Facebook, Instagram).
Digital Versatility
Proficiency with CRM and office software (Zendesk, Notion, Google Drive, Excel).
Sales and Administrative Support
Order processing, after-sales service follow-up, and handling of emails and incoming calls.
Team Spirit and Customer Service Orientation
Collaboration with diverse teams and clients in a remote environment.
Excellent Customer Relations
Welcoming clients, active listening, building customer loyalty, and handling complaints.
Graphic Design Skills
Creating visuals using Canva and Adobe Express.
Degrees and Training
Graphic Design Training
2025 | E-MEDIA Madagascar
ENGLISH C1
2016 | Spoken English Course, Madagascar
Literary Baccalaureate, ACEEM High School
2014 | ACEEM High School, Madagascar
BEPC, CPE High School
2009 | CPE High School, Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Reservation Agent and Customer Support Representative – Tourism and Real Estate IndustryFrench C1 · English C1 · Ref. 20519
- Head of After-Sales Service and Customer Relations - E-commerceFrench C1 · English C1 · Ref. 20448
- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- Assistant Coordinator, E-Commerce & Customer Service / Production LiaisonFrench B2 · English B2 · Ref. 20280
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.