Assistant Coordinator, E-Commerce & Customer Service / Production Liaison
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 7 years in the trade and is delivered in French (B2) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
My career has focused on complaint resolution and operational management. With extensive experience handling complex situations, I combine rigorous analysis with a keen sense of customer service to optimize service quality. Proficient in CRM, Slack, and Notion, I quickly integrate into your teams to ensure a seamless, proactive workflow that meets the highest standards of excellence.
Professional Experience
Production Coordinator / Claims Specialist [mailings and calls]
November 2024–June 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Daily, direct collaboration with clients, allowing me to fully utilize my analytical skills and ability to take initiative.
Corporate Sales Representative
March 2024–July 2024 • CAMPUS TELMA • Madagascar
Developed my interpersonal and sales skills while working with a client base consisting primarily of senior executives.
Technical Support at Orange France
January 2021–March 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
My first experience working for a large company, which allowed me to gain an understanding of its organization and internal structure.
Online Sales Representative
January 2019–December 2021 • Online sales on Facebook • Madagascar
Managed and grew the business in close collaboration with my business partner.
Community Manager
September 2020–December 2020 • MDE • Madagascar
Following training as a quality coordinator, I took charge of community management and worked directly with senior management.
Skills
Hard Skills: Technical customer support, Incident handling, Customer complaints handling (emails and calls), Monitoring marketplace KPIs, B2B sales
Soft Skills: Adaptability and quick learner, Curiosity, Initiative, Analytical and problem-solving skills, Leadership
Strengths: Versatility in customer relations, technical support, and e-commerce; Proven experience in contact centers/BPO for French clients; Ability to track KPIs and improve production processes
Degrees and Training
AI Engineering and Automation / Google Digital Marketing (In progress)
From 2026 to present • Coursera
Development of key and innovative skills for current industry standards.
E-marketing (Freemium Strategy)
May 2024–June 2024 • Marky Ranaivoarison / freels.io
Online
Quality Coordinator Training
May 2020–August 2020 • Maison De l'Entrepreneur, Ankazotokana
Supporting small and medium-sized enterprises (SMEs) in the crafts sector and implementing quality initiatives.
A2 High School Diploma
2017–2018 • Lycée Privé Prestige, Itaosy
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Head of After-Sales Service and Customer Relations - E-commerceFrench C1 · English C1 · Ref. 20448
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- BPO Customer Service Supervisor / Quality and Performance ManagerFrench C1 · English B2 · Ref. 20525
- BPO Customer Service Quality Trainer and CoachFrench C1 · English B2 · Ref. 20449
- Customer Service SpecialistFrench C2 · English B2 · Ref. 20600
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Customer Service and BPO Operations SupervisorFrench C1 · English B2 · Ref. 20293
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.