Customer Service Representative & Pharmacy Sales Associate

Role and background

With my versatile skills in customer relations and my expertise in pharmacology, I meticulously handle complex requests and ensure optimal customer satisfaction. With my proficiency in Google Suite and Meta Business, I can hit the ground running to enhance the customer experience and boost your brand’s visibility. My commitment to providing professional, high-quality service guarantees immediate added value for any European company.

Professional Experience

Versatile Customer Service Representative

Since 2025 • JIRAMA • Madagascar

As part of an electricity and water utility in Madagascar, I handle all customer inquiries to ensure efficient and responsive service. I receive and process complaints submitted via phone calls, emails, WhatsApp, and private messages, while ensuring accurate entry of self-reported meter readings. I also provide customers with all necessary information regarding new service connections, prioritizing clarity and customer satisfaction.

Organized and solution-oriented, I am committed to providing quality support and making a positive contribution to the customer experience.

E-commerce Sales Representative

2023–2025 • Drop shipping • Madagascar

As a freelance online sales representative in the e-commerce sector in Madagascar, I manage all aspects of a sales page for household appliances and home decor. My responsibilities include prospecting for new customers, moderating and managing the page, as well as preparing and tracking orders and deliveries.

Self-motivated, organized, and focused on customer satisfaction, I contribute to the brand’s business growth and visibility on social media.

Customer Service Representative

2021–2023 • Business Process Outsourcing (BPO) Company – Madagascar

As part of FNAC’s customer service team, I handle all aspects of online order tracking and manage inquiries related to deliveries, returns, defective items, and refunds. I assist customers professionally to ensure their satisfaction and loyalty, strictly adhering to applicable regulations, including the GDPR.

Able to identify situations requiring escalation, I collaborate effectively with internal teams to resolve the most complex complaints. With experience in international communication, I ensure a seamless customer experience that meets European market expectations.

Pharmacy Counter Clerk

2018–2021 • Hasimbola Pharmacy • Madagascar

At a leading pharmacy, I processed prescriptions and prepared and delivered customer orders. I guide customers in selecting pharmaceutical and cosmetic products suited to their needs, while strictly adhering to standards of confidentiality and professional ethics.

Committed to quality service, I actively contribute to building customer loyalty by offering attentive and personalized support.

Skills

Hard Skills: Knowledge of physiology, diseases, medical terminology, and the manufacture and use of medications and cosmetic products; social media page management, growing the number of followers, moderation, and product promotion (eye-catching photos, text-based advertising)

Soft Skills: Active listening, order tracking, conflict resolution, proposing tailored solutions, versatile

Strengths: Communication, responsiveness, empathy

Degrees and Training

Master’s Degree in Pharmacology and Cosmetology

2017 • University of Antananarivo

Diploma in French Language Studies (DELF)

2015 • Alliance Française of Antananarivo

High School Diploma, Science Track (Series D)

2010–2011 • Analamahitsy High School

At a glance

Field of expertise

Customer service & administration

Experience

5 years of experience

Working languages

French · C1English · B2

Tools and software in use

photoshop — 2 yearscapcut — 2 yearsmetabusiness — 2 yearsOffice — 8 yearschat GPT — 3 yearsGoogle suite — 2 yearsCanva — 2 years

Markets covered

France