Customer Service Representative & Purchasing Administration

Role and background

Experienced professional in sales management, procurement administration, and supplier relations, with industry expertise spanning international trade, maritime logistics, and BPO outsourcing. Proficient in using Sage 100, EBP, and Gescom. ISO-level attention to detail, database management, and multi-supplier tracking are my hallmarks. I work effectively in any European or international environment.

Professional Experience

Purchasing Assistant

March 2013–November 2022

SANIFER

Madagascar

As a sales manager in the building materials sector, I prepared sales processes, created purchase orders and customer quotes, and analyzed pricing to optimize sales processes.

I managed suppliers, customers, and inventory using SAGE 100 and EBP, while updating and analyzing the supplier and product database.

My role also included requesting quotes and monitoring product prices in China and Europe as part of the national expansion project.

I ensured compliance with ISO 9001 standards and helped enhance the efficiency and reliability of sales operations, while ensuring rigorous monitoring of supplier and customer relationships.

Call Center Representative

August 2008–February 2013

at an outsourcing company

Project Management (French)

As a data entry operator for the MSA Instant Santé project, I ensured the accurate entry of biomedical data and designed data entry forms using MySQL, PHP, and Java.

I also served as a call center agent, handling customer inquiries related to clinical research.

My work ensured the reliability and quality of the data while maintaining strict oversight of sensitive information.

This experience allowed me to develop strong skills in database management, client communication, and adherence to internal protocols, contributing to the project’s overall efficiency.

Proofreader and Data Entry Clerk

2007–2008

AXIUS

Madagascar

As a data entry clerk, I ensured the accurate recording of files for the Directorate of Land and Land Services, making sure to systematically correct typos.

My work helped improve the reliability and quality of administrative data, while contributing to the efficient organization of information within the departments.

This experience allowed me to develop strong skills in data entry and quality control, ensuring the accuracy and consistency of the files processed.

Sales and Logistics Representative

2001–2002

CMA-CGM and MER AUSTRAL

Madagascar

As a sales representative at a shipping chartering company, I was responsible for greeting clients, handling bookings, processing requests and providing quotes, as well as organizing sales meetings and client visits.

I also managed the sales database to ensure accurate and structured tracking of customer information.

My role included coordinating operations related to the rental and sale of containers, as well as the loading and unloading of cargo.

This experience allowed me to develop strong skills in customer relations, administrative management, and operational oversight, contributing to efficiency and customer satisfaction.

Degrees and Training

Transit and Customs – Import/Export

2012

GSI

Madagascar

French Literature

2000

University of Toamasina

Madagascar

First Year

English Language Training

2000

ELI (ENGLISH LANGUAGE INSTITUTE)

Madagascar

Level B2

Office Computing

1999

CAG-ISP

Madagascar

Word, Excel, PowerPoint

High School Diploma

1999

Jacques Rabemananjara High School

Madagascar

Series A1

At a glance

Field of expertise

Customer service & administration

Experience

20 years of experience

Working languages

French · C1English · B2

Tools and software in use

Office — 15 yearsGescom — 5 yearsEBP — 5 years

Markets covered

France