In-Office Sales Representative / Telemarketer for Financial and Telecommunications Solutions
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
Specializing in the marketing of financial products and telecommunications solutions to a European client base, I manage the entire sales cycle, from rigorous qualification in accordance with KYC standards through to closing. My consultative approach, honed through experience working with demanding clients, enables me to address complex objections and optimize conversion rates for technical or investment products. Ready to hit the ground running, I bring meticulous execution and a keen sense of persuasion to help you sustainably grow your strategic portfolios.
Professional Experience
Trading Consultant
July 2024–May 2026 • Freelance • Madagascar
Oversaw the presentation and promotion of investment service offerings to a diverse client portfolio. Provided technical and strategic support to investors throughout the entire process of creating and setting up their AI-assisted trading accounts. Conducted rigorous analysis of individual needs and profiles to precisely tailor the customer journey and maximize adoption of the proposed investment solutions.
Telemarketer
November 2022–July 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Responsible for prospecting and marketing financial offerings, the role involved accurately analyzing the profiles and needs of prospects using the KYC methodology. Through the use of consultative sales techniques and rigorous handling of objections, the support provided focused on helping clients understand investment options and portfolio management. Strict adherence to regulatory procedures and the relevance of the advice provided helped secure the closing of hot leads and optimize the conversion rate.
Sales Consultant
June 2021–November 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Led sales development efforts on behalf of the French client SFR through detailed analysis of client needs and the recommendation of tailored telecom solutions. Rigorously qualified target prospects to generate a steady stream of sales opportunities with high conversion potential. Actively negotiated contracts, promoted solutions to clients, and directly contributed to preparing responses to requests for proposals to support business growth in the French market.
Customer Service Representative
June 2020–June 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Handled call volumes and multichannel inquiries on behalf of major French clients in e-commerce and logistics. Comprehensively managed shipment tracking, package tracing, and the resolution of delivery-related complaints on behalf of Colis Privé, ensuring prompt resolution of disputes. Concurrently, entering and validating orders from the ready-to-wear and home linens catalog for the Blancheporte brand. Maintaining smooth and professional communication with end customers, ensuring compliance with service quality requirements and directly contributing to customer loyalty.
Skills
Hard Skills: Closing & Consultative Selling, Prospecting & B2C/B2B Telemarketing, KYC Compliance & Due Diligence, Investment Advisory & Trading, Sales Cycle Management
Soft Skills: Strong persuasion skills, Results- and performance-oriented, Active listening & empathy, Attention to detail & compliance, Resilience & handling objections
Strengths: Proven experience in customer relations and telemarketing for French clients and contractors (SFR, Colis Privé, Blancheporte)
Degrees and Education
Master’s 1 in Meteorology
École Supérieure Polytechnique d’Antananarivo (ESPA)
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Collections and Financial Administrative Management SpecialistFrench C2 · English B2 · Ref. 20381
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.