In-House B2B Sales Representative / Prospecting and Telemarketing Specialist
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a key player in business development and B2B telesales targeting French decision-makers, I manage the entire sales cycle, from in-depth needs assessment to contract closing. Well-versed in contact center operations and CRM management, I combine effective objection handling with active listening to maximize conversion rates. Ready to hit the ground running, I bring European companies a rigorous approach to execution and a keen focus on results to help them sustainably grow their customer base.
Professional Experience
B2B Telemarketer
June 2026–July 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Implemented an active telephone prospecting strategy targeting business professionals in the French market. Accurately assessed prospects’ needs, provided detailed presentations of commercial offers, and negotiated pricing terms through to contract closure. Managed the entire sales cycle, including rigorous sales follow-up and continuous updating of the CRM database. Directly contributed to the growth of the client portfolio and implemented targeted initiatives to ensure long-term client retention.
Telemarketer
July 2025–July 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Proactively managed a portfolio of prospects and clients through targeted call campaigns. Conducted personalized interviews to analyze needs, provide tailored advice, and negotiate sales terms until contracts were finalized. Effectively addressing objections and highlighting the value of offers to optimize the conversion rate. Taking full responsibility for the administrative follow-up of cases to ensure the continuity and compliance of subscriptions. Consistently meeting established quantitative and qualitative sales targets.
B2B Telemarketer
December 2023–March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Implemented a targeted telephone prospecting strategy for a demanding business clientele. Rigorously identified and qualified decision-makers’ needs to ensure optimal and relevant targeting. Effectively presented sales proposals, negotiated terms, and secured qualified appointments to feed the sales teams’ pipeline. Direct contribution to the development and retention of the client portfolio through a compelling and persuasive sales pitch. Continuous optimization of the conversion rate through rigorous and methodical relationship management.
Telemarketer
February 2022–December 2022 • Business Process Outsourcing (BPO) company – Madagascar
Implemented a strategy for lead generation and direct sales via telephone with a portfolio of targeted clients. Placed outbound calls to analyze clients’ needs, recommend tailored offers, and negotiate contract terms while effectively addressing objections. Actively fostered customer loyalty through personalized follow-up and high-quality service. Consistently exceeded the quantitative and qualitative conversion targets set by management.
Telemarketing Representative
January 2021–January 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Handled incoming inquiries to provide user support and rigorously track package delivery. Effectively resolved complaints and defused conflicts through active listening and tailored solutions. Quickly analyzed and resolved reported logistics incidents to ensure service continuity. Maintained high standards for response quality to sustainably optimize customer satisfaction and loyalty.
Skills
Hard Skills: B2B Telemarketing & Prospecting, Sales Cycle Management & Closing, Handling Objections & Negotiation, CRM Management & Pipeline Tracking, Customer Retention & Portfolio Development
Soft Skills: Results-Oriented Mindset & Exceeding Targets, Persuasiveness & Commercial Impact, Active Listening & Identifying Needs, Rigor & Tenacity, Managing Customer Relationships with Decision-Makers
Strengths: Over 3 years of experience in contact centers and remote customer service for French clients
Degrees and Training
Bachelor’s Degree in Paramedical Studies
2020 • In.S.P.N.Mad. Private University
High School Diploma
2017 • Saint Jean Baptiste de la Salle High School, Imerinafovoany
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- In-Office Sales Representative / Telemarketer for Financial and Telecommunications…French C1 · English B2 · Ref. 20270
- B2B/B2C Sales Representative - Sales Cycle ManagementFrench C2 · English B2 · Ref. 20227
- B2B Sales Developer / International Telemarketing SpecialistFrench C1 · English C1 · Ref. 20154
- Sales Consultant | B2B/B2C Business Development & Account ManagementFrench B2 · English B2 · Ref. 20150
- Technical Sales Representative for Veterinary ProductsFrench B2 · English B2 · Ref. 20559
- Sales representativeFrench B2 · English B2 · Ref. 20511
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Sales Manager and Call Center RepresentativeFrench C1 · English C2 · Ref. 20099
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.