B2B Sales Developer / International Telemarketing Specialist
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
With my experience in telemarketing and business development for European companies—particularly in the recycling and energy sectors—I am skilled at identifying customer needs and converting leads into concrete opportunities. My consultative approach and my ability to manage full sales cycles—from prospecting to securing qualified appointments—ensure that I can immediately contribute to the growth of your customer base. I am ready to optimize your sales strategies and strengthen your presence in international markets.
Professional Experience
Telemarketer / Sales Representative
January 12, 2023 – September 2, 2023 • Business Process Outsourcing (BPO) Company – Madagascar
As a junior business development representative, I actively contributed to expanding the client portfolio for companies in the recycling sector. I conducted targeted telemarketing campaigns, identifying prospects’ specific needs and presenting personalized service proposals. My consultative approach effectively converted leads into concrete sales opportunities, directly contributing to the achievement of sales targets and the growth of clients’ revenue.
Telemarketer
September 2, 2022 – December 15, 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Responsible for telephone prospecting for clients in the energy sector, I qualified leads and identified sales opportunities. I managed the entire appointment-setting process, from initial contact to confirmation, ensuring that the leads were a good fit for the sales teams. This role allowed me to develop expertise in persuasive communication and customer relationship management, directly contributing to the optimization of sales schedules.
Telemarketing Representative
January 12, 2022 – August 15, 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Specializing in telemarketing for the professional training sector (CPF), I led targeted campaigns aimed at identifying and qualifying leads in France. I was responsible for scheduling qualified appointments for the sales teams, directly contributing to the optimization of their sales pipeline. I developed expertise in customer engagement and needs assessment, ensuring that calls were effectively converted into concrete opportunities. My role helped generate a steady stream of leads for our French clients, thereby strengthening their business growth.
Telemarketing Specialist / Expert-Level Customer Service Representative
July 24, 2017 – December 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided telephone support and customer service to a demanding French clientele, handling complex situations and specific requests. Managed escalated cases, delivering concrete and personalized solutions to ensure customer satisfaction. Helped maintain a high first-contact resolution rate and improve the overall customer experience.
Skills
Hard Skills: Targeted Telemarketing, B2B Business Development, Sales Cycle Management, Lead Conversion, International Prospecting
Soft Skills: Consultative Approach, Persuasive Communication, Results-Oriented, Commercial Negotiation, Strategic Customer Relations
Strengths: Proven experience working with French clients (Webhelp, offshore center)
Education and Training
Training in French and English
2013–2015 • Wise School
Tour Guide
2013–2015 • English
Baccalaureate, Series C
2012–2013 • Arcade Amboditsiry
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- In-House B2B Sales Representative / Prospecting and Telemarketing SpecialistFrench C1 · English B2 · Ref. 20589
- International Sales and Logistics ManagerFrench C1 · English B2 · Ref. 20681
- B2B/B2C Sales Representative - Sales Cycle ManagementFrench C2 · English B2 · Ref. 20227
- Sales Consultant | B2B/B2C Business Development & Account ManagementFrench B2 · English B2 · Ref. 20150
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
- Sales AssistantFrench C1 · English C1 · Ref. 20550
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.