Technical Assistant Specializing in Sales and Business Development

Role and background

As an experienced technical assistant, I specialize in French-language sales and prospecting and am an expert in customer relations and sales optimization. With proficiency in Pipedrive, Maiia, and the Microsoft Office suite, I make the most of every interaction to ensure optimal performance. Proactive and meticulous, I am ready to hit the ground running to boost your results within a European company.

Professional Experience

Self-employed

Since August 2022 • Self-employment • Madagascar

Working for a sales company based in Madagascar, I managed the distribution of local products and poultry to customers. My responsibilities included inventory management, organizing deliveries, and coordinating with various retail locations. I ensured the quality of the products distributed and adherence to deadlines to guarantee customer satisfaction. Through a structured and methodical approach, I contributed to the smooth running of sales operations and the efficiency of the sales department, thereby strengthening my skills in logistics and retail.

Telemarketing and Telesales

March 2022–August 2023 • Business Process Outsourcing (BPO) Company – Madagascar

At a French company specializing in the advertising sector, I served as an agent responsible for collections and telemarketing for projects aimed at firefighters. My responsibilities included the daily management of 200 prospects, presenting offers, and following up with contacts to ensure an efficient and structured service. I applied internal procedures and sales techniques to maximize sales results. Thanks to rigorous organization and methodical follow-up, I achieved an average of three sales per week. This experience allowed me to develop strong skills in prospecting, collections, and professional communication.

Telemarketing and Virtual Secretary

Since April 2021 • Business Process Outsourcing (BPO) Company – Madagascar

At a French company specializing in the healthcare sector, I took on my first roles in B2C telemarketing. I was responsible for selling health insurance products and performing tele-secretarial tasks. My responsibilities included assisting customers, following up on requests, and managing administrative files. I made sure to provide clear and accurate information while adhering to internal procedures. This experience allowed me to develop my skills in customer communication, sales, and administrative management, achieving average results and gaining an initial understanding of the healthcare field.

Communication Teacher

Since March 2020 • Brilliant High School • Madagascar

At an educational institution, I served as a teacher responsible for preparing and conducting classes. My duties included planning lessons for three classes per week, explaining concepts, and supporting students in their learning. I ensured compliance with the curriculum and the use of teaching methods appropriate for each grade level. Through structured organization and close monitoring, I provided an effective and engaging learning experience for students, thereby strengthening my skills in pedagogy and classroom management.

Web Content Moderator

February 2020–August 2020 • Business Process Outsourcing (BPO) Company – Madagascar

At a France-based company, I served as a content moderator, responsible for proofreading and correcting online content. My responsibilities included rigorously verifying published information to ensure its compliance and quality. I followed internal publishing standards and applied specific company guidelines to guarantee the accuracy of the content. Thanks to a methodical and structured approach, all verifications were carried out reliably, thereby ensuring the reliability and quality of the content provided to users.

Technical Support and Customer Relations

February 2019–November 2021 • Business Process Outsourcing (BPO) Company – Madagascar

At a France-based company, I served as a customer service representative, responsible for handling complaints and requests for technical evaluations. My responsibilities included gathering and relaying relevant information to the technical teams, as well as rigorously tracking cases to ensure efficient resolution of requests. I ensured the quality of communications and adherence to internal procedures to guarantee customer satisfaction. Thanks to a structured and proactive approach, requests were handled reliably and satisfactorily, thereby strengthening my expertise in technical customer support and professional communication.

Skills

Hard Skills: Inventory management, Delivery coordination, Accounts receivable, Sales of health insurance-related products, Administrative file management

Soft Skills: Active listening, Empathy, Customer-focused approach, Customer orientation, Customer relationship management

Strengths: Eager to learn and adapt; I prioritize the value of every task entrusted to me—past and future—using my skills; Every voice deserves attention

Degrees and Training

Bachelor’s Degree in Law

2015–2019 • C.N.T-E.M.A.D

Public Sector Track

Vocational Training in Applied Computer Science

U.I

High School Diploma, Series A-1

Brilliant High School

General Track

First-Cycle Studies Certificate

J.D. Royal School

At a glance

Field of expertise

Customer service & administration

Experience

5 years of experience

Working languages

French · C1English · C1

Tools and software in use

FAST — 3 yearsSigma — 3 years

Markets covered

France