Sales Assistant and Consultant
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
Versatile and customer-focused, I combine a keen business sense with proficiency in office software and the Internet. My career experience has allowed me to work with European companies, where I have demonstrated my ability to solve problems and build customer loyalty. I am dynamic and a strong team player, and I am ready to contribute to your success in Europe right away.
Professional Experience
Cashier, Sales Assistant
Since December 2024 • BONIX • Madagascar
Experience in the retail sector in Madagascar as a Sales Assistant and Cashier.
Provided personalized customer advice and quickly resolved issues related to product use to ensure customer satisfaction.
Actively participated in product promotion and sales, ensuring high-quality service and customer loyalty.
Managed transactions and rigorously tracked payments as a cashier.
Monitored and organized inventory to ensure product availability.
Contributed to the optimization of sales operations and the efficiency of the retail location.
Regularly interacted with customers to understand their needs and improve the shopping experience.
Applying rigorous and professional work methods to support business objectives.
Chat Advisor
April 2025–July 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Experience in the European trading sector as a chat advisor, with the primary mission of assisting customers in using the RARZZ Art NFT platform.
Provided personalized advice and quickly resolved issues to ensure an optimal user experience.
Registered customers on the platform and tracked their deposits, while ensuring compliance and transaction security.
Regularly communicated with European partners to present and clarify the offers available on the platform.
Contributed to customer satisfaction and retention through responsive and professional support.
Monitoring customer feedback and continuously improving support processes.
Ability to work in a dynamic, remote digital environment.
Rigorous management of customer interactions via chat to optimize the experience and build trust on the platform.
Youth Leader, Supervisor
January 2025–March 2025 • EPFA Ampeliloa French Language School • Madagascar
Experience in the youth program sector, with responsibility for supervising and leading groups of children during after-school hours.
Organized fun, creative, and educational activities tailored to the children’s ages, as well as themed projects such as drawing, board games, theater, and storytelling.
Helped organize festive events, including shows, fairs, and theme days.
Strict adherence to the school’s educational mission and to standards of hygiene, safety, and supervision of minors.
Use of compassionate communication and positive teaching methods to foster the children’s socialization and development.
Regular collaboration with teachers, supervisors, and lead activity leaders to ensure consistency in activities.
Contribution to improving behavior and cohesion within groups.
High level of participation and engagement by children in the proposed activities, ensuring a stimulating and safe environment.
Children’s Server at the School Cafeteria
February 2025 to March 2025 • Mada Food • Madagascar
Experience in the cafeteria services sector in Madagascar, working as a server at the EPFA Ampefiloha school.
Welcoming and serving children, ensuring their satisfaction and compliance with food safety and hygiene regulations.
Organizing and preparing meals to ensure smooth and efficient service.
Contributed to the smooth daily operation of the cafeteria by maintaining a clean and welcoming environment.
Regularly interacted with educational staff to coordinate service and meet the children’s needs.
Demonstrated thoroughness, punctuality, and professionalism in performing duties.
Carefully managing food inventory and equipment needed for service.
Participating in the continuous improvement of service to ensure quality and comfort for students.
English Teacher
February 2024–October 2024 • CEG Andranosoa • Madagascar
Experience in the education sector, with responsibility for ensuring students’ academic progress in English, both oral and written.
Delivered courses tailored to different levels, creating and using targeted teaching materials to achieve learning objectives.
Continuously assessed students’ progress through tests, exercises, and engaging activities.
Implemented a skills-building program for struggling students and organized language days as well as English-language cultural activities.
Applied communicative teaching methods to foster independence and motivation.
Constantly adapting instruction to each learner’s pace and level.
Contributing to a significant improvement in students’ written and spoken English skills.
Strengthening students’ interest in and engagement with the English language.
Waiter and Bartender Assistant
July 2022–October 2022 • Bar Ravinala • Madagascar
Experience in the customer service sector, with responsibility for ensuring a warm welcome and personalized assistance throughout the customer experience.
Implemented a customer satisfaction program that included questionnaires, follow-ups, and participation in loyalty and follow-up campaigns.
Strictly enforced service quality standards and professional communication protocols.
Ensured customer satisfaction at every stage of the process and maintained the company’s professional image.
Monitoring customer feedback to identify areas for improvement and enhance service quality.
Contributing to improving satisfaction rates and fostering loyalty among a segment of the customer base.
Coordinating with the team to optimize the customer experience and effectively address expressed needs.
Developing a trusting and lasting relationship with customers.
Skills
Hard Skills: Business, First Aid, Office Software, Internet Skills
Soft Skills: General Knowledge, Team Spirit, Dynamism
Degrees and Education
DTS in English
2022–2024 • Saint Vincent de Paul AKAMASOA University - Madagascar
BACC
2021–2022 • Saint Paul Private Catholic High School - Madagascar
BEPC
2019–2020 • Saint Paul Private Catholic High School - Madagascar
CEPE
2014–2015 • Nid de Tout Petit Private Preschool - Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
- Sales and Administrative ManagerFrench C1 · English B2 · Ref. 20003
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.