Administrative and Sales Assistant

Role and background

As a specialist in administration and international trade, I efficiently manage import processes, logistics, and key account relationships. With expertise in day-to-day accounting and office software, I bring rigorous organization and essential responsiveness to the role. Ready to hit the ground running, I am prepared to optimize your processes and contribute to the success of your European business.

Professional Experience

Administrative and Sales Secretary

Since April 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Comprehensive management of import files: coordinating customs formalities, monitoring logistics, and liaising with freight forwarders to ensure smooth deliveries. Rigorous tracking of transportation communications, anticipating issues, and managing key account client relationships: preparing quotes, processing orders, and providing sales support. Concurrently, managed accounts receivable (send reminders, manage outstanding balances), entered routine accounting entries, and performed daily bank reconciliations, including preparing payments and monitoring cash flow.

Audio Transcription

January 2020–July 2022 • Business Process Outsourcing (BPO) Company – Madagascar

Ensured accurate and structured written transcription of audio and video content, including meeting minutes, interviews for television programs, and institutional speeches. Ensured the accuracy of the content, adherence to tone and context, while guaranteeing the clarity, formatting, and linguistic quality of the delivered documents. This role strengthened my skills in active listening, editorial rigor, and meeting production deadlines.

Administrative and Sales Assistant

March 2022–January 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Ensured accurate invoicing and rigorous tracking of accounts receivable to optimize cash flow. Prepared and submitted quotes on time, ensuring they met client needs. Provided responsive, high-quality customer support, ensuring satisfaction and closely following up on requests, thereby helping to strengthen customer relationships and loyalty.

Remote Sales Representative

March 2021–September 2021 • Business Process Outsourcing (BPO) Company – Madagascar Prospecting for new clients via digital platforms to actively expand the sales portfolio. Implemented targeting and outreach strategies tailored to online channels. Designed and distributed engaging and relevant content aimed at enhancing visibility, brand image, and community engagement. This dual role helped increase the company’s brand awareness while generating new business opportunities.

Web Editor

Since February 2020 • Business Process Outsourcing (BPO) Company – Madagascar

Writing search engine optimized (SEO) content for blogs specializing in digital technology, event planning, and sports. Producing well-structured articles tailored to search engine requirements while ensuring editorial quality and the relevance of the information. Selecting strategic keywords, adhering to SEO best practices, and adapting the tone to the target audience. This role allowed me to combine editorial rigor, creativity, and efficiency in digital communication.

Administrative Manager

March 2019–January 2020 • Business Process Outsourcing (BPO) Company – Madagascar

Managed billing and handled all administrative follow-up for files related to the company’s projects. Verified the compliance of supporting documents, prepared and sent invoices, and updated databases. Rigorous monitoring of deadlines, coordination with project teams and accounting departments to ensure optimal traceability and adherence to deadlines. This position allowed me to develop strong administrative rigor and a keen sense of organization.

Internship

2018 • Business Process Outsourcing (BPO) Company – Madagascar

Managed the logistics and administrative oversight of the company’s vehicle fleet: managing vehicle-related documents, coordinating maintenance, and tracking insurance and vehicle inspections. Regularly updated performance metrics via the dashboard, enabling precise analysis of operations and optimized decision-making. This assignment allowed me to develop strong organizational skills and effective proficiency with operational monitoring tools.

Internship

2017 • NY HAVANA Insurance • Madagascar

Welcoming, guiding, and assisting clients to ensure efficient and personalized service. Identifying needs, presenting offers, and explaining coverage details. Preparing, drafting, and issuing insurance contracts in accordance with internal procedures and applicable regulations. This assignment allowed me to strengthen my skills in customer relations, administrative rigor, and knowledge of insurance products.

Internship

2016 • UCODIS • Madagascar

Conducting customer satisfaction surveys at partner grocery stores to gather qualitative data on the business relationship and quality of service. I conducted field surveys focused on the products being sold to assess consumer perceptions, analyze feedback, and identify areas for improvement. Through active listening and observation, I was able to contribute to optimizing the product offering and continuously improving the customer experience.

Skills

Hard Skills: Import documentation management, Logistics tracking, Key account customer relationship management, Bookkeeping, Bank reconciliation

Soft Skills: Leadership, Rigorous organization, Responsiveness, Resourcefulness, Versatility

Strengths: Effective communication with internal and external partners.

Degrees and Education

BACHELOR’S DEGREE IN MARKETING AND INTERNATIONAL BUSINESS

2019–2019 • ESSCA ANTANIMENA

DTS IN MARKETING AND BUSINESS

2018–2018 • ESSCA Antanimena

BACCALAUREATE, SERIES A2

2015–2015 • ECOLE SAINT FRANCOIS XAVIER

Honors

At a glance

Field of expertise

Customer service & administration

Experience

7 years of experience

Working languages

French · C2English · B2

Tools and software in use

EXPRESS SCRIBE — 3 yearsANTIDOTE — 3 yearsODOO — 2 years

Markets covered

FranceBelgium