Sales and Administrative Manager

Role and background

Versatile and proactive, I am a specialist in sales performance and administrative management, capable of overseeing complex operations and optimizing processes. With expertise in office software and reporting techniques, I guarantee an immediate impact and significant added value for any European company.

Professional Experience

Retail Store Sales Manager

March 2021–March 2023 • STARTIMES Ankorondrano • Madagascar

Managed the sales and operational performance of a retail store, focusing on achieving sales targets and ensuring customer satisfaction. Independently managed inventory, procurement, and product merchandising to optimize the shopping experience. Responsible for sales reporting and analyzing key performance indicators to adjust sales strategies. Supervised and trained a sales team, ensuring their skill development and team cohesion. Made a significant contribution to increasing revenue and building customer loyalty during this period.

Accounting Assistant

May 2019–November 2020 • Soanierana Consulting Firm (private practice) • Madagascar

Supported the day-to-day management of accounting operations, including entering and reconciling journal entries, as well as preparing monthly bank reconciliations. Actively participated in preparing VAT returns and verifying supporting documents to ensure tax compliance. Helped optimize the filing and archiving processes for accounting documents, improving traceability and speeding up access to information.

Receptionist and Messenger

January 2019–March 2019 • IN VINO Soanierana Restaurant • Madagascar

Greeted customers in person and by phone, managed reservations, and coordinated deliveries to optimize service. Maintained an organized and professional environment, contributing to customer satisfaction.

Receptionist (Temporary)

2013–2017 • TECHNIMAD Higher Technical School • Madagascar

Greeted visitors and students in person and by phone, handling a daily volume of 50+ interactions. Processed incoming and outgoing mail and packages, ensuring efficient and prompt distribution. Managed appointment scheduling and room reservations, optimizing internal organization. Contributed to maintaining a positive image of the institution through professional and courteous customer service.

Administrative Secretary, Payroll Assistant, and Sales Manager

March 2006–August 2011 • Automobile Dealership / Auto Parts Sales: HARVEST & JIABAO FAW • Madagascar

Independently managed day-to-day administrative tasks, including entering and tracking customer and supplier records. Handled payroll preparation and the accounts receivable collection process, helping to optimize cash flow. Developed and retained a customer base through a proactive sales approach, generating a significant increase in spare parts sales. Coordinated activities across departments to ensure smooth operations and customer satisfaction.

Temporary Survey Researcher

August 2005–February 2006 • ATW Consultants and DECLIC • Madagascar

Conducted customer satisfaction surveys and in-depth market research to assess perceptions of services and identify areas for improvement. Analyzed the collected data to compile qualitative and quantitative reports, providing key insights to the product development and marketing teams. Contributed to optimizing customer retention strategies by identifying priority engagement drivers.

Telemarketer

June 2005–July 2005 • Business Process Outsourcing (BPO) Company – Madagascar

Qualified customer files and identified sales opportunities over the phone for French companies. Managed a portfolio of qualified leads, identified needs, and presented tailored services. Contributed to meeting lead generation targets, directly helping to optimize clients’ sales pipelines.

Archivist and Documentation Assistant

November 2004–June 2005 • Free Trade Zone Enterprise: COSMOS KNIT Madagascar Organized and digitized all of the company’s physical and electronic archives, ensuring better traceability of administrative and commercial documents. Contributed to the implementation of an optimized filing system, reducing the time required to search for information by 20%. Managed technical and regulatory documentation, ensuring compliance with internal processes. Worked closely with various departments to meet their specific documentation needs.

Executive Secretary

January 2004–June 2004 • Architecture Firm: FIRM • Madagascar

Handled the administrative and logistical management of the office, including organizing complex schedules, coordinating meetings, and preparing files. Drafted and formatted letters, reports, and presentations for executive management, ensuring compliance with professional standards. Managed internal and external communications, screening calls and emails to optimize executives’ time. Contributed to the smooth running of daily operations by providing responsive and organized administrative support.

Executive Secretary

October 2001–February 2004 • Broadcasting Station: RTV RECORD • Madagascar

Managed the administrative and logistical operations of the executive office, including coordinating complex schedules and preparing strategic meetings. Drafted and formatted confidential documents, ensuring smooth and secure communication. Organized business travel and managed key project tracking files, contributing to the executive team’s operational efficiency. Monitored industry developments and ensured rigorous filing of records, optimizing access to essential data.

Receptionist, Switchboard Operator, and Sales Manager

2000–2001 • Printing Company • Madagascar

Greeted clients and partners in person and over the phone, while simultaneously scheduling appointments and coordinating schedules. Developed and retained a client portfolio through active prospecting and sales follow-up, contributing to the achievement of sales targets. Drafted and presented customized sales proposals, negotiating contract terms through to signing. Ensured customer satisfaction through responsive and professional support throughout the sales cycle.

Skills

Hard Skills: Sales Management, Administrative Management, Sales Reporting, Process Optimization, Proficiency in Office Software

Soft Skills: Proactivity, Versatility, Leadership, Customer Focus, Strategic Analysis

Education and Training

Training in Culinary Arts

November 2017–April 2018 • CFPF Tsimbazaza, Antananarivo

BACC, Series A2

Lycée Moderne Ampefiloha, Antananarivo

At a glance

Field of expertise

Customer service & administration

Experience

18 years of experience

Working languages

French · C1English · B2

Tools and software in use

Word — 15 yearsExel — 10 yearsPowerPoint — 10 years

Markets covered

France