IT Infrastructure and Sales Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 12 years of professional experience and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a specialist in IT infrastructure management and technology strategies, I secure and optimize your systems to enhance performance. My strategic leadership and ability to manage complex projects ensure immediate added value. I am ready to drive your technological and business objectives forward in Europe with a proactive, results-oriented approach.
Professional Experience
IT Manager
Since 2026 • CIDST • Madagascar
Managed the IT infrastructure of the Center for Scientific and Technical Information and Documentation (CIDST), ensuring service continuity and data security.
Defining and implementing system development strategies in line with the objectives of the Ministry of Higher Education and Scientific Research.
Managing projects to integrate new technological solutions, from the planning phase through to production deployment.
Supervising technical teams and coordinating activities to ensure optimal performance.
Contributing to the modernization of access to scientific and technical information for the academic and research community.
Co-Managing Partner and Entrepreneur, responsible for product marketing and customer relations
2016–2026 • SEVPROD • Madagascar
Led the sales strategy and customer development for the export of essential oils, actively identifying and prospecting new international markets.
Negotiated key contracts and built customer loyalty, ensuring comprehensive management of business transactions from market research through delivery.
Contributed significantly to sales growth and the company’s reputation in target markets.
Developer Evangelism
2014–2015 • MICROSOFT, Indian Ocean • Madagascar
Led technology training sessions for university students, promoting the adoption of Microsoft tools.
Managed projects in collaboration with Microsoft Student Partners, fostering community engagement.
Managed the administration of the Microsoft IT Academy and DreamSpark programs, ensuring their effective deployment.
Organized key events for developers and businesses, facilitating networking and knowledge sharing.
Sales and Business Development Team Leader
August 2014–December 2014 • HM Rawat & Orange • Madagascar
Led the promotion and sales of the Windows Phone in the Malagasy market, in collaboration with Orange teams.
Managed the entire sales cycle, from product demonstrations to closing transactions, directly at retail locations.
Actively contributed to achieving the company’s sales targets for this new product line.
Intern
June 2013–December 2014 • ORANGE Madagascar • Madagascar
Contributed to the analysis and optimization of the internet network by conducting in-depth diagnostics and implementing technical updates.
Formulated strategic recommendations aimed at improving service performance and stability, thereby ensuring a better connection quality for end users.
Skills
Hard Skills: IT Infrastructure Management, Technology Project Management, System Evolution Strategies, Cybersecurity, International Business Development
Soft Skills: Strategic Leadership, Business Negotiation, Team Management, Effective Communication, Problem Solving
Strengths: Leadership, Structured Organization, Prospecting, Negotiation and Customer Relations, Product Ambassador
Degrees and Training
Certificate in Entrepreneurship and Business Linkage with the African Development Bank (AfDB) and KENTIA
Certificate in Entrepreneurship with SCAC/ISSOF, French Embassy
Certificate in Business Management and Entrepreneurship, in partnership with the MED and UNDP
Master’s Degree in International Business
2015–2016 • IUM – University Institute of Madagascar
Developer Experience and Evangelism Group
2014–2015 • MICROSOFT
Supporting, developing, and engaging the community through collaboration around Microsoft technologies, content, and conversations.
Bachelor’s Degree in Computer Science, with a concentration in Databases and Networks
2010–2014 • IT University
Private university specializing in computer science, Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 12 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.