EXECUTIVE ASSISTANT

Role and background

With over 10 years of experience as an administrative assistant—organized, versatile, and with an excellent commitment to customer service—I am eager to put my skills as an administrative assistant to work for your organization. With experience in file management, administrative follow-up, and reception duties, I am able to adapt quickly to the demands of a dynamic work environment.

Professional Experience

Rural Development Manager

Since 2025 • Ambohimanambola Municipality • Madagascar

Experience in the agriculture and livestock sector in Madagascar as an assistant to a JICA volunteer.

Actively participated in training members of local associations (Women’s Association, Ank’Izy, Life, Divine) and municipal officials from the 10 fokontany of Ambohimanambola and Masindray.

Contributed to teaching sustainable agricultural techniques, such as the use of biochar and artisanal soap-making.

Shared Japanese culture, particularly culinary arts, with local communities.

Hosted and assisted Japanese visitors and investors.

Monitoring and supporting the implementation of the volunteer’s projects.

Participating in international exchanges to promote the project.

Contributing to the successful submission of the road rehabilitation project to JICA, with prospects for positive results in the medium term.

Logistics Manager

Since 2024 • AMBOHIMANAMBOLA PLAYGROUND • Madagascar

Experience in the Leisure and Events sector in Madagascar as Production Director.

Oversaw construction and finishing work on the site, while managing day-to-day client relations and providing personalized follow-up on their requests.

Responsible for invoicing and ensuring the smooth running of project-related operations.

Actively participated in the development of a fish farm, ensuring the organization and coordination of activities.

Supervised all production processes to ensure quality and efficiency.

Implemented procedures to optimize customer satisfaction and service tracking.

Managed and coordinated the teams involved in the project.

Results currently being evaluated, with rigorous monitoring of performance indicators.

Administrative Assistant

2024–2024 • METY GROUP • Madagascar

Experience in the fishmonger sector in Madagascar as an assistant to the project manager.

Comprehensive management of administrative tasks and accounting support to ensure smooth operations.

Responsible for inventory management and coordinating supplies to ensure product availability.

Actively participated in the launch of the Bazary project, an online sales platform for ready-to-eat fish-based foods.

Hosted live streams featuring the head chef and researched new seafood-based recipes.

Worked closely with the team to optimize organization and production.

Rigorously monitored sales and operations to ensure efficiency and customer satisfaction.

Results achieved: expansion of the sales area from 243 to 67 ha, improving product distribution.

Executive Assistant

2023–2023 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar

Clients: French companies

Experience in the retail and metallurgy sectors in France as a remote administrative, accounting, and sales assistant.

Comprehensive management of administrative tasks and client communication, including handling emails and incoming and outgoing calls.

Organizing the schedule, planning appointments, and tracking activities to ensure smooth operations.

Issuing quotes and invoices, tracking payments and sending payment reminders to clients, as well as creating presentations and visual documents using Canva.

Coordinating travel arrangements, reservations, and itineraries to optimize team efficiency.

Participated in the recruitment of interns and supported sales projects at Bloom.

Contributed to customer satisfaction through rigorous follow-up and professional communication.

Results achieved: high customer satisfaction and improved efficiency of administrative and sales processes.

Web Editor

2021–2023 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar

Clients: French companies

Experience in the link-selling industry in France, working as a web content writer and transcriber.

Wrote articles and blog posts on requested topics, creating content optimized for SEO.

Accurately transcribed audio files—such as interviews or meetings—into clear, well-structured text documents.

Conducted in-depth research to ensure the quality and relevance of content.

Systematic proofreading and editing to ensure the consistency and accuracy of texts.

Managed 20 websites, producing 10 articles per site while meeting deadlines.

Regular collaboration with the project manager in Normandy to monitor and optimize content.

Results achieved: meeting deadlines and ensuring client satisfaction through high-quality content.

Web Editor / Product Descriptions / News

2016–2021 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar

Clients: French companies

Experience in the e-commerce sector in France as a web content writer and product description writer.

Detailed and optimized descriptions of products featured on e-commerce sites to improve visibility and appeal.

Creation of SEO-optimized content, in-depth research, and rigorous proofreading to ensure the quality and consistency of the texts.

Publishing articles via WordPress and monitoring publication to ensure their availability and accessibility.

Daily management of content production, writing 10 500-word articles per day.

Regular collaboration with international teams via Skype and email to align content with project objectives.

Monitoring deadlines and making adjustments based on client feedback.

Results achieved: met deadlines and ensured client satisfaction through professional and engaging content.

Logistics Operations Manager at the Farm

2012–2018 • FERMAGRI • Madagascar

Experience in the livestock sector in Madagascar, with responsibility for the comprehensive oversight of farm operations.

Raising chickens and monitoring their growth, as well as coordinating technical and medical matters with veterinarians.

Managing orders and ensuring delivery to guarantee customer satisfaction.

Helped open a retail store for direct product sales.

Administrative and financial oversight, staff supervision, and equipment maintenance.

Rigorous quality control and adherence to health standards.

Marketing and external relations management to grow the business.

Results achieved: Adapted to illegal competition and corn shortages, ensuring business continuity.

Keyboard Operator

2010–2012 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar

Clients: French companies

Experience in the online dating industry in France, responsible for facilitating online conversations in various chat rooms.

Engaging members to boost site activity and creating a friendly and stimulating atmosphere to build user loyalty.

Daily moderation of 12 chat rooms, 4 to 8 hours per day, including both established chat rooms and those in the launch phase.

Participation in online games with members and hosting the internal radio show to enhance the user experience.

Regular collaboration and communication with international partners.

Contributed to increased member engagement and overall user satisfaction.

Independently managed interactions to maintain an attractive and secure environment.

Achieved satisfactory results, despite personal constraints that limited availability during certain hours.

Executive Secretary

2006–2007 • MSB INSTITUTE • Madagascar

Experience in the education sector in Madagascar, with full responsibility for administrative and office management.

Rigorous tracking of academic records, coordination with staff, and assistance to management to ensure the smooth operation of the institution.

Organized meetings, school activities, and field trips, as well as the departure of students for university in France or India.

Maintained regular contact with families and partners to ensure effective and transparent communication.

Contributed to improving school life and administrative oversight.

Proactive management of daily tasks and the school’s priorities.

Participation in specific assignments at the request of the administration.

Satisfactory results, with direct recognition from the principal to represent the school during exam proctoring at the Lycée Français.

Sales Secretary

2003–2004 • GARAGE KOOL • Madagascar

Experience in the automotive sector in Madagascar, with full responsibility for customer reception and consultation.

Management and sales of accessories for Korean vehicles, in collaboration with suppliers based in Seoul.

Organized the mechanics’ schedule with the workshop manager to optimize service calls and ensure customer satisfaction.

Negotiated and closed sales while maintaining rigorous tracking of orders and inventory.

Coordinated with international partners to guarantee product quality and availability.

Contributed to improving the garage’s operational efficiency and customer relations.

Adapted to financial challenges and the company’s restructuring.

Result: Strategic integration with a partner to ensure the company’s long-term viability.

Executive Assistant

2000–2003 • PTILOU • Madagascar

Experience in the livestock and brush manufacturing sectors in France, with full responsibility for order management, sales, and customer follow-up.

Performed daily administrative tasks and managed the cash register to ensure the smooth operation of the company.

Assisted the CEO in organizing schedules, appointments, meetings, and business trips.

Drafted letters, reports, and internal memos to support interdepartmental coordination.

Contributed to operational efficiency and rigorous monitoring of commercial activities.

Adapted quickly to organizational changes and maintained business continuity.

Result: Successful transition during the handover of management to the heir, with a strategic shift toward the canine sector.

Skills

Hard Skills: file management, administrative follow-up, reception duties, writing articles and blog posts, transcribing audio files

Soft Skills: organized, versatile, service-oriented, adaptable, professional communication

Degrees and Training

Bachelor’s Degree in Law

Secretarial Training

Literary Baccalaureate

At a glance

Field of expertise

Customer service & administration

Experience

10 years of experience

Working languages

French · C1English · B2

Tools and software in use

WORDPRESS — 10 yearsPHOTOSHOP — 6 yearsLOGICIEL anti-plagiat — 5 yearsSAGE — 2 years

Markets covered

France