Passionate executive assistant and community manager
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (C1) and English (C2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
Executive Assistant and Community Manager
As a versatile professional, I supported PIQLA’s COO as an executive assistant and translator, coordinating meetings, facilitating internal communication, and serving as a liaison with the teams. At the same time, I leverage my digital communication skills to create engaging content using Canva, Illustrator, CapCut, and InShot, and I am well-versed in social media best practices and manage online interactions with professionalism.
Degrees and Education
2024–2025 – Antananarivo
Master’s 1 in Design and Innovation – ISCAM Business School
2023 - 2024 – Antananarivo
Bachelor’s Degree in Management and Business Development – ISCAM Business School
2022 - 2024 – Antananarivo
Advanced 2 Certificate – English Teaching Program
Professional Experience
Since 2021 – Antananarivo
Video creation and editing for TikTok and Instagram – Personal project
Design and editing of dynamic videos tailored to various social media formats (Stories, Reels, posts). Selecting and editing footage, incorporating transitions, effects, music, and text to enhance visual impact and drive engagement. Optimizing content based on current trends (viral sounds, hashtags, short-form formats) and publishing on targeted platforms. Monitoring and analyzing performance metrics (views, shares, comments) to adjust the editorial strategy. Ensuring the visual and audio quality of productions and regularly proposing creative concepts to enrich the content lineup.
Nov. 2024 – Dec. 2024 – Alarobia, Antananarivo
Executive Assistant and Translator to the COO – PIQLA
Provided executive support to the COO of a transportation company in Madagascar, including translation tasks (French, English, Malagasy) and cross-departmental coordination. Planning, preparing, and following up on internal and external meetings, as well as designing presentations and visual materials. Served as the primary liaison between senior management, internal teams, and strategic partners, including Madagascar Airlines and UNICEF. Facilitated the exchange of information, supported the resolution of sensitive situations, and mediated internal conflicts. Actively contributed to effective communication and operational efficiency within management.
Feb. 2023 – Apr. 2023 – Antananarivo
Internship at Namakco – Namakco
Responsible for customer relations and order tracking for a company in the fashion, textile, and home furnishings sector in Madagascar. Provided personalized customer service and support, handled specific requests, and monitored production. Coordinated the sewing workshop, supervised teams, and conducted quality control to ensure compliance with deadlines and standards. Created visual materials for internal and external communication (promotions, social media, presentations). Managed the entire bidding process: market research, preparation of technical and administrative documents, submission, and follow-up. Contributed to the launch of new lines of customized products and participated in several projects in the textile and events sectors.
Apr. 2022 – May 2022 – Antananarivo
Internship at Lenka – LENKA Madagascar
Quality control of raffia bags, including verification of compliance, finishes, and adherence to manufacturing standards. Rigorous inventory management: tracking, organizing, labeling, and optimizing storage space. Conducting regular inventory counts, updating records, and correcting any discrepancies found. Greeting and advising customers in-store, presenting products, and assisting with sales. Participating in the organization of local sales events and contributing to the improvement of the inventory management system. Supporting the promotion of artisanal products through their display in-store.
Skills
Hand Drawing
3 years of experience in illustration and hand-drawn artwork.
Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Proficiency in office software for writing, data management, and presentations.
Canva
Creating professional visuals for digital communication.
Adobe Illustrator
Solid understanding of vector graphic design.
CapCut and InShot
Regular video editing for social media and promotional content.
Social Media
Effective management of Instagram, Facebook, and TikTok accounts, and strong proficiency with LinkedIn.
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Operational and Administrative Executive AssistantFrench C2 · English C1 · Ref. 20174
- EXECUTIVE ASSISTANTFrench C1 · English B2 · Ref. 20055
- Executive Assistant & Multilingual TranslatorFrench C1 · English C1 · Ref. 20195
- Executive Secretary and Business AdministrationFrench C1 · English B2 · Ref. 20398
- Executive Director of an NGO / International Operations CoordinatorFrench C1 · English B2 · Ref. 20368
- Administrative and Operations Assistant / Office ManagerFrench C1 · English B2 · Ref. 20440
- Automotive Logistics & Procurement ManagerFrench C1 · English C2 · Ref. 20392
- Sales Manager and Call Center RepresentativeFrench C1 · English C2 · Ref. 20099
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.