Automotive Logistics & Procurement Manager
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 11 years of professional experience and is delivered in French (C1) and English (C2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As an Inventory Manager and Service Provider for the automotive industry in Madagascar, I have developed strong expertise in supply chain optimization and procurement management. My career experience includes overseeing after-sales service and logistics, leading teams, and coordinating complex operations to ensure customer satisfaction and performance. I am ready to put my skills to work for a European company, providing immediate added value through my mastery of processes and my ability to work with international partners.
Professional Experience
Inventory Manager
Since December 2024 • MILLENIUM INDUSTRIES MADAGASCAR (MIM) • Madagascar
Rigorously monitors inventory levels to ensure the availability of automotive parts and anticipate future production and distribution needs. Conducts physical and analytical inventories, identifies discrepancies, and implements corrective measures to ensure data reliability. Optimizes supplier order management by adjusting quantities and frequencies to reduce storage costs and improve product turnover. Directly contributes to the smooth flow of the supply chain and customer satisfaction by minimizing stockouts and excess inventory.
Service Provider
Since January 2025 • MILLENIUM INDUSTRIES MADAGASCAR (MIM) • Madagascar
Managed the entire purchasing process for mechanical parts for automobiles and motorcycles, ensuring inventory availability and cost optimization. Performed maintenance and repairs on motorcycles for corporate clients, helping to ensure the continuity of their operations. Advised on and sold a wide range of automotive and motorcycle equipment, actively contributing to the company’s business development. Implemented a responsive after-sales service, building customer loyalty and reinforcing the company’s reputation for quality.
After-Sales Service & Logistics Manager
2020–December 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Led the optimization of after-sales service and delivery processes, resulting in a significant improvement in customer satisfaction. Managed and developed multidisciplinary teams, overseeing the training and onboarding of new agents to ensure consistent service quality. Effectively coordinated remote and on-site technical support, working closely with drivers and technicians to ensure strict adherence to delivery deadlines. Actively contributed to the continuous improvement of operations, strengthening the overall performance of the After-Sales Service and Logistics division.
Human Resources Assistant
2017–2020 • Business Process Outsourcing (BPO) Company – Madagascar
Handled the complete administrative management of personnel files, including rigorous tracking of contracts, leave, absences, and end-of-contract documents for a business process outsourcing company. Actively contributed to the recruitment process and the onboarding of new employees, as well as to the implementation of training initiatives. Participated in the development and implementation of HR policy, ensuring compliance and process optimization.
Sales Representative
2015–2017 • Business Process Outsourcing (BPO) Company – Madagascar
Business development and management of a client portfolio for a business process outsourcing company. I provided personalized advice to clients, ensuring rigorous follow-up to optimize client retention. My responsibilities included meeting sales targets and handling day-to-day administrative tasks, contributing to revenue growth and customer satisfaction.
Skills
Hard Skills: Supply Chain Optimization, Procurement Management, After-Sales Service Management, Inventory Management, Team Management
Soft Skills: Operational Leadership, Customer Focus, Problem Solving, International Adaptability, Analytical Rigour
Strengths: Proven experience working with European or North American clients, teams, or contractors (via FDC, an outsourcing company)
Degrees and Training
Master’s I in Business Administration and Management
2021–2022 • UPRIM University, Antananarivo
Certificate in Office Computing
2013 • Top Flight School, Andravoahangy
High School Diploma (Series D)
2010 • Imerintsiatosika Modern Private High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 11 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.