Production and Supply Chain Optimization Manager
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service benefits from 10 years of professional experience and is delivered in French (C2) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As the Planning and Production Manager at an outsourcing company, I optimized the production chain for international customer orders, from planning through shipping. My expertise in managing multidisciplinary teams and in continuous process improvement—particularly through the 5S method—ensures high-quality production and on-time delivery. I am capable of leading complex projects and developing strategic reports, providing immediate added value to any European company.
Professional Experience
PLANNING AND PRODUCTION MANAGER
January 2022–December 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Developed and monitored customer order schedules, optimizing production and shipping lead times for a business process outsourcing (BPO) company. Managed a multidisciplinary team, ensuring compliance with manufacturing processes, production quality, and maintenance. Led initiatives for organizational improvement and continuous process optimization, working directly with international and local clients. Optimized resources and working time, and prepared regular reports for management, contributing to the smooth operation of the production line.
CUTTING OPERATIONS COORDINATOR AND PLANNER
January 2019–December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Assisted the Cutting Department Manager in planning and tracking orders, ensuring the smooth management of production flows. I planned cutting operations on a daily and weekly basis, ensuring a steady supply to the printing, subcontracting, and assembly departments. I also managed email communication with internal staff, subcontractors, and partners in Mauritius, and produced regular reports for management, contributing to greater visibility into project progress.
ARCHIVE AND 5S MANAGER
January 2017–December 2019 • GRAIN EXPORT-SK DISTRIBUTION • Madagascar
Managed the recruitment and training database, then assigned tasks within the team, ensuring rigorous oversight of work organization and management activities. Designed and implemented a structured filing and archiving system for all administrative records (import/export, banking, invoices, transportation, inventory), thereby optimizing access to information. Verified supplier and customer payments, prepared purchase orders, and maintained the accounting records. Performed inventory reconciliation at each point of sale and warehouse using SAGE, and monitored best-before and use-by dates, contributing to the smooth flow of operations and inventory compliance.
Skills
Hard Skills: Production management, Process optimization, 5S methodology, Strategic reporting, Supply chain management
Soft Skills: Team leadership, Continuous improvement, Project management, Intercultural communication, Decision-making analysis
Strengths: Proven experience working with international clients, Experience working in multidisciplinary teams
Degrees and Education
Master’s Degree in Strategic Organizational Management
2013–2015 • UNIVERSITY OF ANTANANARIVO
Master’s Degree (M1) in Marketing and International Business
2012–2014 • UNIVERSITY OF ANTANANARIVO
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 10 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.