BPO/E-commerce Support Account Manager
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My career in BPO has allowed me to develop versatile expertise, ranging from creating optimized Shopify product listings to managing online customer service for e-commerce businesses. I have also managed health insurance contracts and overseen product quality control for European clients, including Interflora. With my proficiency in digital tools and customer relations, I am ready to bring immediate value to a European company.
Professional Experience
Shopify Product Listing Creator
January 2025–December 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Designed and optimized product listings on Shopify for e-commerce stores, improving product presentation and the user experience. Meticulously organized product information, images, and descriptions to maximize their commercial impact. Directly contributed to increased client sales through strategic optimization of product catalogs.
Online Customer Service
January 2025–December 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Supported e-commerce merchants in managing their online customer service, ensuring prompt and professional handling of customer inquiries. Contributed to the continuous improvement of the online customer experience by identifying areas for process optimization. Worked closely with internal teams to ensure effective problem resolution and maintain a high level of customer satisfaction.
Contract Manager
January 2024–December 2025 • Health Insurance Provider (AFI ASSURANCES) • Madagascar
Provided personalized support to clients in selecting health insurance solutions tailored to their specific needs. Rigorously managed and thoroughly prepared administrative files, ensuring compliance and a smooth contract process. Contributed to improving customer satisfaction through accurate advice and efficient document management.
Multiskilled Call Center Agent
January 2021–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a diverse client portfolio for teleshopping campaigns, handling order entry and tracking, as well as resolving complaints. Ensured the collection of overdue payments and the management of billing disputes, contributing to the reduction of accounts receivable. Analyzed customer feedback to identify areas for improvement and propose concrete solutions, actively participating in the continuous optimization of service quality. Efficiently handled written communications (emails and letters) to ensure prompt and relevant responses.
Product Quality Control Manager / Back-Office Operations
January 2021–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Oversaw product quality control for Interflora customers, ensuring delivery compliance and customer satisfaction through exchange or refund procedures. Proactively managed the back-office processing of pending orders, including product substitutions and resolving issues related to addresses or delivery zones. This approach optimized workflow processing and reduced disputes, directly contributing to operational efficiency and customer loyalty.
Skills
Hard Skills: Shopify, Customer Service Management, Quality Control, Contract Management, Digital Tools
Soft Skills: Customer Relations, Problem Solving, Written Communication, Customer Analysis, Adaptability
Strengths: Proven experience working with European or North American clients (via Comdata)
Degrees and Training
Online Professional Training
Communication
Digital Marketing
High School Diploma
NDA Mahitsy Private High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual Account Manager / BPO Project LeadFrench C1 · English C1 · Ref. 20514
- Account Manager / English-French TranslatorFrench C1 · English C1 · Ref. 20278
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
- BPO Customer Service Supervisor / Quality and Performance ManagerFrench C1 · English B2 · Ref. 20525
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- BPO Operations and AI Data Annotation Project ManagerFrench C2 · English B2 · Ref. 20338
- BPO/Call Center Business Development ManagerFrench C2 · English B2 · Ref. 20024
- Bilingual Customer Service Representative / Amadeus SupportFrench C1 · English B2 · Ref. 20509
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.