Customer Service Professional
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 7 years in the trade and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a customer service professional, I manage telemarketing, bilingual help desk support, and virtual assistance, optimizing customer satisfaction for European companies. With expertise in Aircall.io, Zendesk, and Zoho, I am immediately ready to work. My organizational skills and ability to prioritize ensure consistent added value, even in demanding English-speaking environments.
Professional Experience
Energy Call Center Agent
July 2023–June 2024 • French Government Assistance for Energy-Efficiency Renovations • Madagascar
In the electricity and gas distribution sector, I participated in telephone outreach to residential and commercial customers to promote services related to a large-scale renovation project. My role involved identifying needs, qualifying leads, and following up on sales and inquiries, while strictly adhering to GDPR compliance standards. Working regularly with contacts based in France, I helped strengthen customer relationships and develop business opportunities. My involvement directly contributed to achieving the set objectives, confirming the quality of the prospecting work and the effectiveness of the strategy implemented.
Remote Helpdesk Support with French and English CDOs
February 2022–May 2023 • Business Process Outsourcing (BPO) Company – Madagascar •
In the digital entertainment technology sector, I monitored TV channels and provided chat support. My primary role was to provide technical helpdesk support to French and English-speaking customers, ensuring that requests were handled promptly and appropriately. I developed expertise in complaint management by offering personalized and sustainable solutions. Regular video conference calls with international teams allowed me to strengthen coordination and improve the quality of service provided. This experience resulted in the efficient and systematic resolution of technical tickets, contributing to customer satisfaction and loyalty.
Customer Service Representative
March 2021–January 2022 • Business Process Outsourcing (BPO) Company – Madagascar •
In the e-commerce sector, I handled incoming and outgoing calls as part of the customer service team for an e-commerce platform. My role was to assist customers, respond effectively to their requests, and resolve their issues professionally. I ensured compliance with customer service standards by actively listening and providing appropriate responses. My responsibilities included maintaining a high level of customer satisfaction by handling each interaction with diligence and empathy. Regular communication with colleagues in France allowed me to develop my interpersonal skills and responsiveness. This role contributed to a significant improvement in the customer satisfaction rate.
Switchboard Operator
February 2019–February 2021 • Business Process Outsourcing (BPO) Company – Madagascar •
In the e-commerce sector, I managed a switchboard for French clients. My role involved efficiently answering and transferring calls while ensuring clear and professional communication. I strictly followed the platforms’ internal procedures to ensure high-quality service and smooth handling of requests. Responsible for maintaining positive customer relationships, I made sure to respond to inquiries promptly and courteously. Regular interactions with customers in France allowed me to strengthen my communication and priority-management skills. This experience contributed to improving the overall customer satisfaction rate.
Skills
Hard Skills: Sales and telemarketing techniques, Prospecting, Sales pitches, Closing
Soft Skills: Organization, Task prioritization
Strengths: Multichannel customer relationship management, Phone calls, emails, chat, Proficiency in industry-specific software, Virtual assistance and remote administrative management
Degrees and Training
ENGLISH TEACHING PROGRAM
2016–2017 • Middle School – Vocational High School COLLÈGES DE FRANCE
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- BPO Customer Service Quality Trainer and CoachFrench C1 · English B2 · Ref. 20449
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Customer Service SpecialistFrench C2 · English B2 · Ref. 20600
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Customer Relations Specialist – Dispute Resolution and ComplianceFrench C1 · English B2 · Ref. 20625
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.