Senior Administrative Assistant

Role and background

A versatile professional in administration, health and insurance management, and HR coordination, I work independently and meticulously in multilingual and international environments. Proven proficiency in Microsoft Office and Sage Saari, with flawless document management and client follow-up from the moment I start a new role. I am comfortable interacting with international teams and partners, a direct asset for any European organization with an international scope.

Professional Experience

Born June 8, 1976

Remote work only

**Administrative Assistant**

From 2022 to April 2023

At an outsourcing company

Projects in French

In the healthcare and medical insurance sector on behalf of Société Assistance +, I handled all incoming and outgoing calls as well as mail processing.

I oversaw office supplies, including pro forma invoices, purchase orders, and deliveries, ensuring daily administrative efficiency.

As the primary manager on-site, I coordinated communications with medical assistants and various international staff members.

My role helped strengthen communication and collaboration between local and international teams, contributing to the optimization of internal processes and the quality of service provided.

**Healthcare Management Assistant**

2013–2022

At an outsourcing company

Project management in French

In the healthcare and medical insurance sector, working on behalf of Société Assistance +, I handled the online submission of clients’ medical bills (CFFE, APREX, ASFE, APRI) as well as the transmission of missing documents via email or DHL (CFF).

I handled administrative secretarial tasks, managed incoming calls, drafted letters to clients, and followed up on reimbursement claims with insurance companies.

As the primary point of contact on-site, I coordinated communications with medical assistants and maintained effective relationships with all international insurance companies, ensuring comprehensive follow-up on client cases through the reimbursement process.

**Sales Representative**

November 2010–November 2011

PASEF (Financial Services Support Program)

Madagascar

In the senior citizens’ retirement sector, I handled the recording of social security (CNAPS) cash transactions in collaboration with OTIV, as well as the disbursement of funds to the corresponding fund.

This assignment, carried out under a fixed-term contract, allowed me to ensure the accuracy of financial records and the compliance of transactions, contributing to rigorous oversight of funds intended for social security beneficiaries.

**Switchboard Operator**

December 2004–February 2009

ARAWAK

Madagascar

In the textile industry, I was responsible for providing a standardized reception and guidance for clients, as well as managing incoming and outgoing calls.

I also performed administrative and secretarial tasks, including filing documents, drafting business and administrative letters, managing executive appointments, and sending emails and faxes.

I oversaw the procurement of office supplies and cleaning products, while also supervising the administrative team.

These responsibilities allowed me to improve the department’s efficiency and earn a promotion.

**HR and Sales Assistant**

March 2003–February 2004

ARAWAK

Madagascar

In the textile industry, I handled all aspects of personnel management, including employee records, workplace accidents, OSTIE, absences, and tardiness.

I oversaw payroll—from time tracking to the payment of monthly salaries—and prepared employer records as well as the distribution of family benefits.

I managed client files, received and shipped prototypes, and selected suppliers by evaluating price, quality, and service.

I placed orders for fabrics and accessories while monitoring delivery deadlines.

As a multitasker, I helped coordinate several departments and ensured the smooth operation of the company, while maintaining productive international communications.

**Administrative and Sales Manager**

March 2003–February 2004

DMD

Madagascar

In the events industry, I worked as a receptionist and manager, welcoming and assisting clients as well as handling incoming and outgoing calls.

I tracked orders, managed subscriptions, prepared purchase orders and delivery notes, and handled invoicing.

I was responsible for collections and administrative follow-up, including filing documents, drafting business and administrative letters, and scheduling appointments for management.

With responsibility for the entire company, I helped optimize processes and developed strong operational and organizational skills.

**Administrative and Sales Assistant**

October 2000–March 2003

BPM Company

Madagascar

In the video and audio cassette production sector, I tracked orders by preparing purchase orders, delivery notes, and invoices.

I managed inventory by recording incoming and outgoing stock movements, while also greeting and assisting customers and handling incoming and outgoing calls.

As a secretary, I organized the filing of documents, drafted business and administrative letters, scheduled appointments for management, and handled fax and email communications.

As the manager of a division of the company, I maintained good relationships with the artists and helped ensure smooth operations.

Degrees and Training

**Certificate (Word, Excel, Sage Saari, Internet)**

2004

Univers Informatiques

Madagascar

**Bachelor’s Degree in Accounting and Finance, International Trade, Business Management – Marketing**

2000

FPAEC IMGAM

Madagascar

**High School Diploma (A2 Track)**

1997

Collège Antanetibe Antehiroka (CAA)

Madagascar

At a glance

Field of expertise

Customer service & administration

Experience

22 years of experience

Working languages

French · C2English · B2

Tools and software in use

Office — 13 yearsSage Saari — 1 year

Markets covered

France