Administrative Assistant

Role and background

With a versatile background in administrative and financial management, I rigorously and proactively oversee accounting and banking operations, from data entry to credit monitoring. With expertise in digital tools, I ensure flawless compliance and reliable deliverables. I am ready to hit the ground running to optimize your processes and contribute to the performance of your European company.

Professional Experience

Administrative Credit Manager

February 2024–August 2024 • BOA • Madagascar

Experience gained in the banking sector in Madagascar, at a financial institution specializing in long-term project financing. I served as an Administrative Credit Manager (ACM), with my primary responsibility being the administrative management of long-term credit files.

My responsibilities included the review, verification, and rigorous monitoring of financing applications, in strict compliance with the processing deadlines imposed by internal procedures. I was responsible for ensuring document compliance, coordinating with the relevant internal departments, and monitoring contractual obligations related to loans. I actively participated in long-term financing projects, contributing to the structuring and implementation of solutions tailored to clients’ needs. All of my work was carried out in accordance with the institution’s standards for quality and timeliness. This role required regular communication with internal finance and legal teams, as well as with local institutional partners. It helped optimize processing times and ensure the reliability of administrative and contractual deliverables.

Administrative and Financial Assistant

June 2023–December 2023 • Samass Groupe NY Havana General Agency • Madagascar

Experience gained in the insurance sector in Madagascar, at a company specializing in claims management and insurance contracts. I held a position of responsibility in administrative and financial management, actively participating in day-to-day operations related to internal processes.

My primary responsibilities included handling all administrative tasks, such as processing invoices, managing day-to-day finances, and preparing pay stubs. I was also involved in monitoring projects related to claims management and insurance compliance.

As part of my duties, I ensured compliance with internal procedures and processing deadlines, thereby guaranteeing the reliability of financial and administrative data. Although interactions took place primarily at the local level, I contributed to the quality and consistency of the expected deliverables, with results deemed satisfactory by management.

This experience allowed me to develop strong administrative discipline, a solid command of management tools, and a keen sense of organization in a demanding professional environment.

Accounting Assistant Intern

January 2023–May 2023 • STEPHANIA BEAUTY • Madagascar

I gained this experience at a nail salon based in Madagascar, within a small, service-oriented business. I held the position of Accounting Assistant, with my primary responsibility being to support the accounting and administrative management of the business.

My duties included recording day-to-day transactions, maintaining accounting journals, tracking expenses and revenue, and preparing internal financial documents. I was also responsible for preparing the necessary information for the preparation of financial statements, in accordance with local accounting standards and within the required deadlines.

As part of my duties, I ensured the accuracy of accounting entries and the reliability of financial data, thereby contributing to sound and transparent management. Although the work environment was local, this experience allowed me to apply rigorous accounting methods and adhere to industry standards.

Management deemed the results achieved to be satisfactory, particularly in terms of the timeliness and accuracy of financial reports.

Temporary Cashier

June 2022–December 2022 • SODIM • Madagascar

This experience took place at a company specializing in the distribution of art supplies, based in Madagascar. I served as a cashier, with my primary responsibility being the management of cash register operations in a retail setting.

My responsibilities included opening and closing the register, recording sales, calculating totals, and processing payments in cash or by card, in accordance with internal procedures. I ensured the accuracy of transactions, the security of funds, and customer satisfaction at every stage of the process. I applied rigorous procedures for monitoring and verifying cash flows, while maintaining direct contact with customers and adhering to standards of service and transparency. Although the position did not involve international interactions, it allowed me to develop a high level of attention to detail, a commitment to service, and effective priority management. The set objectives were successfully achieved, and my cash handling was deemed reliable and compliant by management.

Branch Banking Coordinator and Sales Representative

April 2022–July 2022 • Accès Banques—Madagascar

Experience gained in the banking sector in Madagascar, at a financial institution involved in developing community banking solutions. I served as an Agency Banking Coordinator on projects related to short- and long-term lending. My primary responsibility was to identify and retain a reliable and profitable customer base by promoting banking services to partner branches and in underserved or unbanked areas. I actively participated in prospecting, qualifying leads, and monitoring the branches’ sales performance.

I adhered to rigorous standards for customer selection, assessing their creditworthiness and profitability potential to ensure the quality of the loan portfolio. The approach was focused on expanding the local banking network in line with the growth objectives set by management.

Although interactions took place primarily at the local level, the position required constant coordination with internal teams (credit, risk, operations) to ensure the proper execution of processes. The results achieved contributed to the expansion of the customer base and the improvement of branch profitability metrics.

Quality Supervisor

October 2021–February 2022 • Business Process Outsourcing (BPO) Company – Madagascar

I gained this experience at a Malagasy textile company based in Madagascar, specializing in the manufacture and export of textile products. I served as Quality Supervisor, with the responsibility of ensuring that finished products complied with defined quality standards while guaranteeing that production targets were met.

My responsibilities included monitoring quality at every stage of the production line, identifying nonconformities, proposing corrective actions, and coaching teams to ensure that expected production volumes were met without compromising quality. I followed rigorous quality control procedures, incorporating internal standards and specific requirements related to export markets.

I was also responsible for training operators, monitoring quality indicators on a daily basis, and coordinating with other departments (production, maintenance, logistics) to optimize processes.

Although the work environment was primarily local, the deliverables were intended for international customers, which required a high level of compliance and consistency in production. The results achieved led to a significant reduction in the non-compliance rate and ensured that delivery deadlines were met while maintaining the required quality standards.

Skills

Hard Skills: General and cost accounting (data entry, reconciliation, account posting, balance sheets), Financial and Budget Management (expense tracking, report preparation), Administrative Support (file management, correspondence, filing), Credit monitoring and banking transactions, Knowledge of the banking, commercial, and nonprofit sectors

Soft Skills: Ability to manage multiple administrative and financial tasks simultaneously, Strong customer relations and advisory skills, Adaptability to different work environments (corporate, NGO, agency)

Strengths: Dynamic, Reliable, Team player, Versatile

Degrees and Education

Master’s I in Management, Accounting, and Finance

October 2020–November 2021 • Institute of Technical Training (IFT)

Bachelor’s Degree in Management, Accounting, and Finance

January 2016–July 2019 • ESSVA (Vakinakaratra Specialized Higher School)

High School Diploma, Series A2

2015 • “La Préférence” Private School

Vocational Diploma (BEP)

2011 • MAMISOA Private High School

At a glance

Field of expertise

Customer service & administration

Experience

6 years of experience

Working languages

French · B2English · B2

Tools and software in use

Photoshop — 3 yearsSage 100 — 4 yearsSage GESCOM — 4 yearsCiel compta — 4 yearsORASS — 3 yearsDocubase business processingEBP — 4 yearsIGOR — 2 yearsworkflow Simplified — 2 years

Markets covered

France