Microfinance Supervisor / Portfolio Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 7 years in the trade and is delivered in French (C2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Microfinance Supervisor, I manage field teams and optimize business performance, drawing on my recognized expertise in analyzing and approving entrepreneurial projects. With my expertise in customer portfolio management and risk monitoring, I contribute to the financial stability and growth of our operations. I am capable of driving strategies to improve results and working as part of a team for European companies.
Professional Experience
Supervisor
Since January 2024 • KRED BNI • Madagascar
Managing and supporting field teams to optimize business performance and client portfolio management. Providing strategic support to managers in analyzing and approving business ventures, directly contributing to the portfolio’s stability. Implementing targeted strategies to improve results, leading to a significant reduction in risks and a notable improvement in the quality of the client portfolio.
Portfolio Manager (Junior, Intermediate, Experienced, Specialist)
January 2020–December 2023 • KRED BNI • Madagascar
Supported a portfolio of micro-entrepreneurs and project initiators, from financial analysis to viability assessment, contributing to the growth of their businesses. Rigorously monitored loans and proactively managed risk, ensuring the sustainability of commitments. Provided personalized management and development consulting, strengthening clients’ autonomy and performance. Fostered client loyalty and expanded the portfolio, consistently meeting set goals for growth and quality.
Intern
January 2019–December 2019 • AMBOSITRA PUBLIC TREASURY • Madagascar
Supported the administrative and financial management of public revenue and expenditure records, contributing to the optimization of internal processes. Actively participated in the verification and recording of accounting transactions, ensuring compliance with established procedures. Contributed to the preparation of monthly financial reports, facilitating decision-making. Worked closely with teams to ensure the smooth flow of information and adherence to deadlines.
Intern in Inventory Management and Accounting Organization
January 2016–December 2017 • SMIM • Madagascar
Managed all aspects of pharmaceutical inventory, including tracking incoming and outgoing shipments, optimizing stock levels, and preventing stockouts, thereby ensuring the consistent availability of essential products. Actively participated in the reorganization of accounting processes, improving the traceability of financial transactions and the reliability of reports. Contributed to the operational efficiency of the pharmaceutical department by ensuring compliance with storage and accounting procedures.
Intern
January 2015–December 2016 • CNaPS • Madagascar
Actively participated in the analysis and processing of enrollment and benefits claims, ensuring compliance with internal social security procedures. Contributed to updating member databases and preparing monthly statistical reports. Supported the team in managing policyholder inquiries, improving the quality of service provided. Collaborated on optimizing the filing and archiving processes for administrative documents.
Skills
Hard Skills: Financial Analysis, Portfolio Management, Risk Management, Performance Optimization, Microfinance
Soft Skills: Leadership, Team Management, Results-Oriented, Strategic Communication, Analytical Mindset
Strengths: Proven experience working with European or North American clients, teams, or contractors (not applicable here)
Degrees and Education
Master’s Degree (Master II) in MANAGEMENT AND BUSINESS
2019–2020 • UNIVERSITY OF FIANARANTSOA DEGS ANDRAINJATO
Master’s Degree (Master I) in MANAGEMENT AND BUSINESS
2017–2018
Bachelor’s Degree in Finance and Accounting
2016–2017 • UNIVERSITY OF MAHAJANGA IUGM
DTS in Finance and Accounting
2015–2016
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.