Legal Assistant and Team Supervisor
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As a legal assistant and team supervisor, I assist European clients with their administrative and legal matters: client onboarding and follow-up, drafting documents, and ensuring strict adherence to deadlines. I work in civil, criminal, and immigration law, collaborating with prefectures, OFPRA, OFII, and CNDA. I also manage production teams, handling scheduling, calibration, quality control, and reporting. I am meticulous and able to work remotely immediately.
Professional Experience
Back Office Manager
January 2025 to March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a team dedicated to handling civil and criminal law cases for clients based in France.
Developed weekly schedules, allocated agents based on objectives, and monitored the quality and performance of cases handled by each agent.
Worked directly with French prefectures, embassies (primarily in Africa and the Middle East), as well as with OFPRA, OFII, AAH, and CNDA.
Strictly maintained client confidentiality.
Result: Significant acceleration in achieving the group’s performance goals.
Legal Assistant
September 2024 to December 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Receiving clients and conducting client outreach in the front office and by phone regarding civil and criminal legal matters for clients based in France.
Rigorous assessment of situations, legal analysis of client cases, and drafting of reports accompanied by tailored solution proposals.
Strict adherence to processing deadlines and client confidentiality.
Regular collaboration with French government agencies (OFPRA, OFII, AAH, CNDA, prefectures).
Result: Named Employee of the Month three consecutive times for exceeding revenue targets.
Team Supervisor
June 2024 to August 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a team dedicated to a large-scale home renovation project for a client based in France.
Daily performance management: guiding the team to ensure weekly goals were met, monitoring key performance indicators, conducting individual agent evaluations, and performing quality control on calls.
Drafting daily reports to ensure clear reporting to management.
This role strengthened my skills in operational management, team leadership, and performance monitoring in a call center environment.
Technical Trainer, Supervisor
February 2024 to July 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Training and mentoring agents as part of a large-scale home renovation project for a client based in France.
Implementing targeted coaching sessions to ensure teams were aligned with the project’s objectives and expectations.
Assigned agents based on required skills and expected results to optimize team performance.
This assignment allowed me to develop strong skills in teaching, team leadership, and quality control.
Freelance Sales Representative
2024 • Business Process Outsourcing (BPO) Company – Madagascar
Conducted telephone sales outreach to a targeted audience of people over 55 as part of a health insurance project related to hearing aids.
Making outbound calls to identify clients’ hearing-related medical needs and offer them a tailored solution based on available hearing aids.
Project carried out for a client based in Mauritius, with the goal of raising awareness and accurately qualifying prospects.
This role allowed me to develop clear, empathetic communication skills focused on customer service.
Geotechnical Engineer
2023–2024 • COLAS MADAGASCAR • Madagascar
Ensuring the quality of on-site work in accordance with current French standards (NF P 94-500, NF P 94-261 through 263).
Conducting geotechnical tests in the laboratory and in the field, coordinating results in line with the progress of the work.
Drafting detailed technical reports for quality control.
Worked on major projects: national highways (RN6, RN58A, RN13), urban cable car, urban rail line, Toyota showroom, buildings (THE BUREAU, PLATINIUM), factories (AKANJO, Savonnerie), and the RUE urban development project.
Geotechnical Engineer
2021 • Bureau de Référence Géotechnique • Madagascar
Quality control of construction work on-site, in coordination with the results of laboratory and on-site tests, in accordance with current French standards.
Conducting technical tests, managing operators, and supervising field operations.
Drafting site monitoring reports.
Work on key housing development projects (roadways and sewer systems) at MATERAUTO – Ambohijanaka, and construction of a 7-story residential building in Ambatobe.
Construction Site Manager
2019 • Naly Construction and Renovation • Madagascar
Comprehensive management of the construction site for a 3-story, four-bedroom apartment building in Anosipatrana.
Supervision of on-site teams, coordination of work in accordance with the design firm’s technical recommendations, and rigorous monitoring of progress.
Prepared construction reports to ensure traceability of operations and compliance with project requirements.
This assignment allowed me to strengthen my skills in team management, construction site organization, and technical coordination.
Web Editor
2019 • Business Process Outsourcing (BPO) Company – Madagascar
Drafted, updated, and published pharmaceutical product descriptions on WordPress, in compliance with current industry standards.
Verifying data (ingredients, indications, precautions) and optimizing content for better online readability.
Worked independently remotely, with attention to detail and adherence to deadlines.
This assignment strengthened my skills in specialized writing, web content management, and terminological accuracy.
Skills
Hard Skills: Administrative Management, Proficiency in Office Software, Writing, Processing, and Tracking Administrative Documents, Case Management, Physical and Digital Filing and Archiving, Leading and Coordinating Multidisciplinary Teams
Soft Skills: Organizational skills, Attention to administrative detail, Active listening, Adaptability, Ability to bring people together around a project
Strengths: Self-taught, Proactive, Creative
Degrees and Training
Professional Bachelor’s Degree in Geotechnical Engineering
2022 • University of Antananarivo
Earth and Environmental Sciences
CAP in Gemmology Laboratory
2021 • Madagascar Institute of Gemmology
Gemmology and Gem Cutting
DELF B2
2019 • Alliance Française of Antananarivo
Technological Baccalaureate in Civil Engineering
2018 • Mahamasina Technical High School of Civil Engineering
Specialization: General Civil Engineering Technology
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.