Freight Forwarding and Customs Agent / BPO Supervisor
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 8 years in the trade and is delivered in French (C2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Customs and Transit Agent, I handle import/export formalities and ensure regulatory compliance, facilitating smooth communication with authorities and clients. My background in BPO, particularly with French companies, has allowed me to develop expertise in team supervision, customer relationship management, and achieving sales targets. I am proficient in CRM and VoIP software and am capable of working in an international environment, providing immediate added value to any European company.
Professional Experience
TRANSIT AND CUSTOMS AGENT
Since December 2024 • CHRONOPOST FTC • Mauritius
Handled customs formalities for the import and export of packages, including preparing the necessary documents and verifying their compliance with applicable regulations. Ensured smooth communication with customs authorities and customers, proactively resolving issues related to international shipments. Providing regular updates on package status, ensuring transparency and customer satisfaction.
SUPERVISOR-PROVIDER
March 2024–November 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Managed and evaluated the performance of a team of agents, ensuring the achievement of business objectives and the proactive resolution of conflicts. Assisted users in drafting resumes and cover letters, and provided advice on job search strategies. Designed and led training sessions to develop professional skills. Facilitated connections with recruiters, helping to maximize career opportunities for participants.
TELEPHONE ADVISOR - TELEMARKETER
April 2019–February 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Managed client portfolios for French brands with empathy, addressing complex requests and ensuring high customer satisfaction. Consistently met sales targets by offering tailored solutions, particularly insurance and retirement plans. Guided clients toward self-sufficiency, thereby strengthening the brand image and building lasting relationships based on trust.
TELEMARKETING REPRESENTATIVE-COACH
December 2018–June 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Supported teams in implementing customized techniques to overcome challenges, contributing to the continuous improvement of sales performance. Conducted proactive telephone outreach to professionals (tradespeople, retailers, SMEs) to qualify leads and schedule appointments. Negotiated and closed sales over the phone, demonstrating the ability to meet sales targets in a demanding environment.
TELE-INVESTIGATOR
October 2017–August 2018 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Conducted telephone surveys with a diverse panel of respondents, gathering essential information to inform the strategic decisions of French client companies. Developed and managed structured questionnaires, ensuring clear communication and facilitating the collection of meaningful operational feedback. This work contributed to the acquisition of reliable data, supporting market analysis and the optimization of client strategies.
Skills
Hard Skills: Customs Management, Import/Export Regulations, Team Supervision, CRM & VoIP, Commercial Negotiation
Soft Skills: Customer Focus, Problem Solving, Strategic Communication, Collaborative Leadership, International Adaptability
Strengths: Proven experience working with French clients (Teleperformance, Agence D, Ariane Etudes), Experience working remotely or in distributed teams
Degrees and Training
Public Law, Politics, and Economics
2017–2017 • FRIEDRICH-EBERT STIFTUNG
Personal Development
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.