Senior Administrative Assistant

Role and background

Specializing in remote operational oversight and the management of international client portfolios, I bring solid expertise in process optimization, sales coordination, and administrative management in accordance with quality standards (ISO). Proven proficiency in Microsoft Office Suite, Google Workspace, Trello, Slack, CRM, and Sage. Valued for my attention to detail, independence, and ability to prioritize, I am immediately effective in demanding environments.

Professional Experience

Virtual Assistant

Since 2023

at an outsourcing company

Managed projects in France, Switzerland, Belgium, and Canada

As a virtual assistant, I handled a wide range of administrative and digital marketing tasks: managing emails and calendars, organizing meetings, drafting and typing documents, and filing and archiving.

I participated in various projects while adhering to strict standards of quality, confidentiality, and internal management.

My role encompassed organization, communication, administrative support, customer relations, as well as digital marketing and e-commerce activities.

International communication took place via professional emails, phone calls, and video conferences (Zoom, Meet), collaboration tools (Slack, Teams), and online file sharing.

This experience helped reduce workloads, improve productivity, enhance clients’ professional image, and optimize their operations.

Sales Administrator and Sales Representative

2021–2023

M&G

Madagascar

At the world’s leading retailer of school and office supplies, I managed sales contracts in China and Madagascar, from order receipt through final delivery.

I monitored and evaluated the client portfolio, ensuring coordination between various internal departments and external partners.

My role involved optimizing sales processes, strengthening customer relationships, and ensuring compliance with ISO 9001 standards, as well as internal, accounting, and logistics standards.

I helped implement clear procedures to improve sales performance and customer satisfaction.

Thanks to this structured approach, the results achieved included increased sales, improved efficiency, better financial management, and enhanced customer loyalty.

Store Manager

2010–2020

IDEE ALL

Madagascar

In the Cyber & Multi-Services sector, I was responsible for the overall management of the store, covering sales, administrative, and managerial aspects.

I ensured that set objectives were met, managed inventory and procurement, and oversaw the day-to-day operations of the retail location.

I developed a wide range of digital and administrative services for individuals, students, local businesses, and travelers.

My role also involved financial and accounting management, legal and administrative compliance, customer service and relations, as well as maintenance of equipment and the store premises.

I applied the applicable legal, tax, and administrative regulations, as well as standards for business management, cybersecurity, and customer service.

As a result of these efforts, the business experienced significant growth, including increased revenue, the securing of regular contracts, and strong customer loyalty.

Administrative Assistant

2009–2010

CGA

Madagascar

At a Certified Management Center (CGA), I handled day-to-day administrative tasks, including reception duties, filing and processing mail, and coordinating administrative tasks.

I managed calls and emails, scheduled appointments and meetings, and served as the liaison between the company, clients, and suppliers.

I contributed to key projects such as the digitization of processes, scheduling, the centralization of correspondence, and updating the procedures manual.

My role also involved providing support for accounting, financial, and human resources management, while adhering to legal, confidentiality, and archiving standards.

Through these efforts, I improved administrative efficiency by archiving over 400 documents, preparing more than 500 accounting records, strengthening internal communication, and optimizing the organization of meetings and events.

Executive Assistant

2008–2009

MADACANA

Madagascar

At a company that processes raw stone into cut stone, I supported the CEO in administrative, financial, and strategic management to ensure the smooth operation of the business.

My responsibilities included managing the executive’s schedule, meetings, mail, and travel arrangements, as well as coordinating between different departments.

I helped streamline executive-level operations, professionalize internal and external communication, and implement monitoring and management tools.

I also ensured compliance with internal procedures, labor laws, confidentiality standards, and cybersecurity regulations.

As the liaison between management and the teams, I provided administrative, logistical, and HR support while ensuring smooth communication.

These efforts led to the implementation of a shared digital calendar, the digitization and securing of 100% of documents, the standardization of official document templates, and a 50% reduction in processing times, all while ensuring zero information leaks.

Store Manager

2020–2021

Le Papetier

Madagascar

As the manager of a school and office supplies store, I oversaw commercial and operational management—including sales, inventory, staff, and customer relations—while ensuring that revenue and profitability targets were met.

I led several strategic projects, such as expanding the product line, digitizing management processes, launching a delivery service, and implementing targeted marketing campaigns and partnerships with schools and businesses.

My role also included negotiating with suppliers, handling administrative and accounting tasks, managing digital marketing, and ensuring compliance with commercial, tax, environmental, and service quality standards.

These initiatives resulted in a 25% increase in revenue, a 15% rise in average order value, the retention of over 200 customers, and improved online visibility.

I also optimized inventory management by reducing stockouts and improved operational efficiency by cutting order processing time in half.

Strengths

Time management

Versatility

Curiosity

Problem-solving

Punctuality

Skills

HR Skills

Employee monitoring, drafting HR correspondence, supporting the recruitment process

Basic Management Skills

Invoice tracking, processing, follow-up, and data entry

Office Software Skills

Proficiency with office software

Organizational Skills

Managing calendars, appointments, and meetings; task planning; priority management; tracking schedules, deadlines, and projects; ability to work independently

Administrative Skills

Data entry, management, filing, and tracking of files

Communication Skills

Reception duties, taking and relaying messages, writing, interpersonal skills, diplomacy, and discretion

Degrees and Training

French and English Language Training

2002

ELI

Madagascar

Improvement of oral and written communication skills and vocabulary expansion to open up international career opportunities and enable work in various fields such as virtual assistance, translation, secretarial work, tourism, business, and teaching.

The objectives of this training were as follows:

* To speak and write correct and professional French; to understand grammar, spelling, and verb conjugation; and to express oneself clearly both orally and in writing.

Certified in Office Computing

2001

BIT Solution

Madagascar

Training in the professional use of computer tools in an office environment.

Microsoft Word, Excel, PowerPoint, Google Docs, Sheets, Slides

To develop document management skills

* File organization, backup, and sharing (Google Drive, OneDrive); file formats: PDF, Word, Excel

* Fast typing techniques, keyboard proficiency, typing accuracy and speed

* Use of the Internet and email, secure browsing, sending professional emails, managing attachments and email clients (Outlook, Gmail, etc.)

* Introduction to cybersecurity, secure passwords, and protection against viruses and scams

* Basic general computer skills, how a computer works, operating systems (Windows, sometimes Linux), and software installation

Bachelor’s Degree in Management

1999–2001

ESTIME

Madagascar

Study of organization, management, and optimization related to business operations, including

management, accounting and finance, human resources management, marketing and communication, logistics and operations management, project management, public administration, administration, international management, and international trade.

At a glance

Field of expertise

Customer service & administration

Experience

18 years of experience

Working languages

French · C1English · B2

Tools and software in use

Suite Office — 15 yearsTrello — 5 yearsSage — 3 yearsSlack — 3 yearsSuite Google — 5 yearsCRM — 3 years

Markets covered

Switzerland