Receptionist & Administrative Assistant
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
A dynamic and organized professional specializing in reception and customer service in demanding hospitality and retail environments. Versatile and focused on service quality, I strive to provide an impeccable customer experience while effectively contributing to the smooth operation of business activities. Fluent in French and English, with a basic knowledge of German, I adapt easily to international environments and represent the company with professionalism.
Professional Experience
Sales and Administrative Assistant
Since January 2025
TOSHIBA Madagascar
Managing schedules and appointments to optimize the time of the sales and administrative teams.
Coordinating internal and external communications to ensure an efficient flow of information.
Tracking orders and deliveries to guarantee customer satisfaction and on-time delivery.
Organizing meetings and preparing necessary materials to facilitate communication between teams.
Filing and archiving administrative documents to ensure optimal organization of internal information.
Managing customer files, tracking orders, and handling invoicing to ensure customer satisfaction.
Receptionist
September 2023–October 2024
L'Archipel Seychelles Hotel
Praslin, Seychelles
Providing a warm welcome to guests, ensuring a positive first impression upon their arrival at the hotel.
Checking in and out guests using the OPERA software.
Processing guest payments at the front desk via credit card, preparing and filing invoices.
Coordinating maintenance and facility management services to ensure a functional environment.
Assisting guests with any requests for tourist information or additional services.
Front Desk Clerk
March 2023–June 2023
Grand Mellis Hotel and Spa
Madagascar
Checking in and out guests using the ORCHESTRA software.
Welcoming guests professionally, ensuring a pleasant experience from the moment they arrive at the hotel.
Collecting guest payments and managing billing.
Handling phone calls, taking messages, transferring calls, and responding to guest requests.
Customer Service Representative
March 2018 – April 2018
At an outsourcing company
French Project Management
Managing incoming and outgoing calls to ensure responsive, high-quality customer support as part of the after-sales service for heating products.
Handling complaints and following up on requests from French customers until issues are resolved.
Strictly applied internal procedures and operational guidelines to ensure compliance and customer satisfaction.
Processed cases in accordance with GDPR requirements and data privacy standards.
Effectively coordinated with various stakeholders to ensure reliable follow-up and responses tailored to customer needs.
Contribute to improving the customer experience through prompt and structured management of requests.
Degrees and Training
CFS (Safety Training Certificate)
October 2022–February 2023
CFAM (Madagascar Aviation Training Center)
Antananarivo, Madagascar
Good
English Language Training
November 2021–March 2022
ITTI FORMATION
Antananarivo, Madagascar
Good
A1
January 2016–July 2016
CGM (German-Malagasy Circle)
Antananarivo, Madagascar
High School Diploma
October 2014–August 2015
Saint Joseph
Antsirabe, Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Administrative and Operations Assistant / Office ManagerFrench C1 · English B2 · Ref. 20440
- Back-Office Manager, Administrative Compliance and Customer SupportFrench B2 · English B2 · Ref. 20177
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- Administrative and Financial Assistant - Operational ManagementFrench B2 · English B2 · Ref. 20297
- Graphic Designer / Virtual and Administrative AssistantFrench C1 · English B2 · Ref. 20303
- Administrative AssistantFrench B2 · English B2 · Ref. 20537
- Administrative Assistant in the construction industryFrench C1 · English B2 · Ref. 20535
- Administrative and Sales AssistantFrench C2 · English B2 · Ref. 20531
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.