Customer service specialist

Role and background

As a specialist in customer service and communication, I combine expertise in international customer support (UK) with skills in audiovisual project management and intercultural facilitation. My proficiency in business English enables me to operate effectively in European and international markets. I am proactive and highly adaptable, and I can hit the ground running to provide strategic value to your company.

Professional Experience

English Teacher

Since September 2024 • ELC Mahamasina • Madagascar

As an English teacher, I taught classes of 12 to 20 students aged 17 to 27, helping them develop their reading, writing, speaking, and listening skills. I prepared and taught two classes per day, tailoring the content to different learning levels and established objectives. In addition to creating customized teaching materials, I designed extracurricular activities to foster greater student engagement. I was also responsible for grading homework and assignments, ensuring that I provided accurate and constructive feedback. One of my key contributions was leading the “English Speaking Course,” a project aimed at strengthening oral communication skills and helping students gain more confidence in the practical use of the language.

Front Desk Clerk

October 2023–September 2024 • VALIHA HOTEL Antanimena • Madagascar

As a receptionist at a 3-star hotel, I worked weekend shifts and managed reservations by phone, email, and through online platforms. I welcomed guests and escorted them to their rooms, took meal orders, coordinated service with the kitchen, and ensured that meals were served promptly, both in the dining room and in guest rooms. I also handled payments and check-out procedures, while assisting guests in English, French, and Malagasy. Through attentive service and clear communication, I directly contributed to providing a positive guest experience and ensuring a high level of satisfaction.

Associate Producer

August 2019–June 2023 • “Voice of Vanilla” Documentary • Madagascar

As an associate producer and co-director of the documentary *Voice of Vanilla* (United States), I conducted interviews and translated the subtitles to ensure cultural and linguistic accuracy. I planned itineraries and managed the logistics of the shoot, highlighting the daily lives of female vanilla farmers and village women. My role included maintaining detailed records of scripts, budgets, and schedules to ensure the production ran smoothly. I also negotiated contracts with suppliers and partners, securing favorable terms. By handling permits, filming locations, and transportation for the cast and crew, I contributed to the film’s success, which was honored with the 2024 Cinéma Verde Tasty Award.

Customer Service

November 2019–August 2020 • Business Process Outsourcing (BPO) Company – Madagascar

I provided professional telephone support at a call center in Mauritius for Vivastreet, a leading general-interest classifieds platform in the United Kingdom. I helped English-speaking customers resolve issues related to the website, answered their inquiries, and escalated cases to higher levels of management when necessary. I consistently provided exceptional customer service by applying best practices and demonstrating active listening. I helped improve customer satisfaction scores by resolving issues efficiently and accurately. I demonstrated a strong ability to collaborate internationally and a strict adherence to customer service goals, ensuring a high-quality experience for all users.

Promotions Intern

August 2018–October 2018 • Up with People, Stillwater, OK, USA • Madagascar

As a promotion intern and member of the “Cast B 18” project troupe (United States), I coordinated meals, host family accommodations, and community service locations for 100 international volunteers from 20 countries. I established and maintained strong relationships with sponsors and the organization, ensuring that operations ran smoothly. In addition, I promoted Up with People events within local communities, leveraging local radio, television, and newspapers to maximize

the reach of our communications. Working closely with the International Association of Up with People Alumni, I contributed to effective international collaboration and the project’s success.

Intercultural and Language Facilitator

February 2016–September 2017 • Peace Corps • Madagascar

I provided training in Malagasy language and culture, as well as language assessments, to groups of American volunteers, sharing best practices and lessons learned. I helped design assessment tools to measure the program’s success and guide future improvements. I provided constructive feedback to participants during debriefing sessions, thereby fostering their personal development and the acquisition of new skills. I led formal sessions, provided ongoing informal support, and advised volunteers on cultural adaptation. I served as a role model and cultural guide for the volunteers, supported other team members, and facilitated the American volunteers’ transition to their permanent assignments.

Founding President

2014–2018 • English Association of the SAVA Region • Madagascar

As the founder and president of the English Association of the SAVA Region, I brought together English enthusiasts from across the region and organized annual gatherings for members and American volunteers. I served as a facilitator, organizing sessions focused on American language and culture, and coordinated the dissemination of information to all English clubs in the four major cities. Through these initiatives, I improved students’ language skills and encouraged community engagement, thereby contributing to the association’s growth and visibility.

Skills

Hard Skills: Answering and routing calls, Ordering supplies, Customer relations, Music, Videographer

Soft Skills: Problem-solving, Oral and Written Communication, Photography

Strengths: Named Employee of the Month eight times at an outsourcing company for my exceptional administrative support. I assisted management by mentoring five new employees

Degrees and Training

Communication

July 2018–present • National Center for Distance Learning of Madagascar

Marketing & Sales

March 2024–May 2024 • Licorne

Certificate of Achievement: Leadership & Global Citizen

December 2018 • Up with People—Colorado, USA

High School Diploma

August 2015 • Orchidée-Sambava Private High School

At a glance

Field of expertise

Customer service & administration

Experience

27 years of experience

Working languages

French · B2English · C1

Markets covered

FranceUnited Kingdom