Property and Casualty Insurance Training Coach
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service benefits from 12 years of professional experience and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a Lead Trainer and Coach specializing in property and casualty insurance for French BPO clients, I have designed and implemented high-impact training programs, training more than 300 agents and four new coaches. My expertise in instructional design, individual and group coaching, and the Kirkpatrick evaluation model (satisfaction rate > 95%) ensures rapid skill development. I am ready to contribute my expertise in training and coaching to strengthen the teams and enhance the performance of your European company.
Professional Experience
Coach - Lead Trainer
Since March 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Designed and implemented initial and continuing training programs for over 300 property and casualty insurance agents, ensuring educational continuity over seven years. Developed customized training content and facilitated tailored sessions, incorporating individual and group coaching. Supported managers in product and procedures training, and actively participated in the recruitment of trainees. Rigorously monitored learning outcomes using the Kirkpatrick model, resulting in a learner satisfaction rate exceeding 95% and a skills improvement rate of over 80%. I also trained four new coach-trainers and delivered DDA training at all levels, including executive management.
Collections Agent
July 2018–March 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Managed and followed up on a portfolio of delinquent accounts for French clients in the insurance sector, ensuring the continuity of cash flow. Actively negotiated with debtors to collect overdue receivables, helping to reduce delinquent accounts. Ensured rigorous case tracking and produced accurate reports on performance metrics. This approach helped optimize collection processes and maintain customer satisfaction.
Client Manager
February 2018–July 2018 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar
Clients: French companies
Supported and fostered loyalty among a portfolio of French clients in the insurance sector, managing the entire customer lifecycle. Proactively managed complaints and provided personalized case follow-up, ensuring effective resolution and customer satisfaction. Provided strategic advice on property and casualty insurance products, contributing to the long-term strengthening of client relationships and the achievement of retention goals.
Property and Casualty Insurance Sales Representative
September 2017–February 2018 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Developed a portfolio of business and individual clients for property and casualty insurance policies, targeting French companies. Conducted sales prospecting, negotiated, and underwrote policies, directly contributing to the achievement of sales targets. Independently managed the entire sales cycle, from identifying client needs to finalizing agreements.
Telephone Surveyor
June 2014–July 2017 • Business Process Outsourcing (BPO) Company – Madagascar
Conducted telephone surveys for socioeconomic studies, adhering to strict data collection protocols. Analyzed the information gathered to identify trends and relevant insights. Contributed to the production of research reports for various clients, ensuring the reliability and quality of the data.
Skills
Hard Skills: Instructional Design, Professional Coaching, Kirkpatrick Evaluation, DDA Training, Property and Casualty Insurance
Soft Skills: Instructional Leadership, Impactful Communication, Strategic Adaptability, Training Project Management, Results-Oriented
Strengths: Management & Coaching Certification (CCIFM), Level II Qualiopi Trainer/Coach Certification (CCF Harmony), Level I Qualiopi Certification (CCF Harmony), Level III CAP Insurance Certification (Meilleurtaux Group), Proven experience working with French clients (Active Assurances, Meilleurtaux Group)
Degrees and Training
Law Studies
2009–2009 • University of Antananarivo
Business Communication
2008–2008 • CNTEMAD
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 12 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Health Insurance and Property and Casualty Claims ManagerFrench C1 · English B2 · Ref. 20583
- BPO Customer Service Quality Trainer and CoachFrench C1 · English B2 · Ref. 20449
- Banking and Insurance Customer Relations SpecialistFrench C1 · English B2 · Ref. 20288
- B2C Customer Relationship Manager / Insurance Contract ManagementFrench C1 · English B2 · Ref. 20421
- Training Center Director / HR and QHSE ManagerFrench B2 · English B2 · Ref. 20259
- Quality and Training Manager, BPO InternationalFrench C1 · English C1 · Ref. 20145
- Customer Service Representative / English InstructorFrench C1 · English C1 · Ref. 20573
- Bilingual Quality, Training, and Customer Support SpecialistFrench C1 · English C1 · Ref. 20083
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.