Digital Marketing & Multimedia Production
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 18 years of professional experience and is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
An experienced specialist in digital strategy, multimedia content creation, and customer relationship management, with a career built working for international brands (Orange, Air Austral). Expert proficiency in Photoshop, Illustrator, Premiere, SEO/SEA, WordPress, and Google Tools. Strategic creativity, complete autonomy, and remote multi-project management are my hallmarks. I work seamlessly across European, Canadian, and French-speaking markets.
Professional Experience
Digital Marketing Consultant, Virtual Assistant
Since 2015 | Freelance
Executing local, Canadian, and French projects
Active in the field of online business development for local and international clients, I have served as a digital marketing consultant, virtual assistant, and online entrepreneur.
I have developed and implemented communication and marketing content distribution strategies, while producing a variety of materials (text, visuals, audiovisual content) optimized for search engine optimization (SEO) on online platforms.
In compliance with GDPR regulations, I also handled appointment scheduling, customer support, and customer relationship management.
My regular online interactions with international partners have yielded excellent results, including high customer satisfaction and increased revenue for the companies I’ve supported.
Telemarketer and Sales Copywriter for an Online Retailer
Feb. 2017 – Dec. 2017 | At an outsourcing firm
Projects in French
At “Showroom Privé,” a company specializing in e-commerce, I served as a call center representative and sales copywriter for online sales and after-sales service.
My responsibilities included telemarketing, sales and technical support, as well as drafting and sending professional email campaigns.
I helped manage e-commerce projects involving consumable and recyclable household products, as well as promotional campaigns, while adhering to applicable commercial standards.
My daily interactions with international partners, through meetings and email correspondence, enhanced the department’s efficiency.
This experience allowed me to develop solid expertise in customer relations and customer service, resulting in a high level of customer satisfaction.
Online Sales Representative and Salesperson
2010–2014 | Sole Proprietorship
Madagascar
Working in the retail sector, I served as a sales representative and business partner for a company focused on online sales.
I was responsible for marketing software, computer accessories, online training courses, and international travel packages.
My responsibilities included sales development, managing customer interactions, and coordinating regular communication via videoconference and email with international partners.
This experience allowed me to strengthen my skills in digital commerce, provide high-quality customer support, and achieve a high level of customer satisfaction.
Customer Relations and Multimedia Production Manager
2007–2010 | Syncom Madagascar / DraftFCB International Communications Agency
Execution of Local and South African Projects
At the communications agency Syncom Madagascar / DraftFCB International, I served as multimedia production manager and communications strategist, working with a variety of clients.
I led the creation of multimedia content and the implementation of communication strategies for major projects such as Air Madagascar, Orange, Tany Meva, and Air Austral.
My role involved coordinating teams, supervising production, and managing regular communication with international partners, both online and in person.
This experience helped enhance client satisfaction and boost the company’s professional reputation.
Skills
Marketing Research
Market Research: assessing the level of demand and the current market supply, including the product’s strengths, weaknesses, and market dominance.
Marketing Approach: product design, distribution and web marketing programs, and advertising campaigns.
Customer engagement and retention, competitive challenges.
Brand Communication
Management of the product/company’s external image, communication strategy, online community management, multimedia production, media planning.
Business Management
Internal organization and structure, human resources planning, project planning and monitoring, facilitating in-house training, analysis of the overall direction of the product/customer/company triad, e-commerce and relationship management strategies.
Strengths
General Communication
Active listening, customer-focused approach, remote communication, writing, development of communication policies.
Degrees and Training
2D animation production
2025 | YouTube
Online
French Language Proficiency Certificate (B2)
2016 | Alliance Française of Antananarivo
Madagascar
Certified by the Alliance Française of Antananarivo in 2016.
Management, Marketing, Communication, and Advertising
2002 | IMGAM University
Madagascar
At IMGAM University in 2002.
Art Direction and Production
2003 | URBAN GRAPHICS MADAGASCAR Advertising Agency
Madagascar
In 2003.
Fundamentals of Drawing
2002 | German-Malagasy Circle
Madagascar
From 2000 to 2002.
Certificate in Civil Construction
1997 | Ambohidratrimo Technical High School
Madagascar
In 1997.
Technical Certificate in Civil Construction
1997 | Ambohidratrimo Technical High School
Madagascar
In 1997.
High School Diploma in Civil Construction
1998 | Ambohidratrimo Technical High School
Madagascar
In 1998.
My Career Path
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 18 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- SEO Web Editor / Digital Accessibility SubtitlerFrench C1 · English C1 · Ref. 20374
- SEO Web Editor / Content MarketerFrench C1 · English C1 · Ref. 20487
- Multichannel Customer Service Representative / Multimedia ProcessingFrench B2 · English B2 · Ref. 20081
- International Sales Manager / Marketing Project ManagerFrench B2 · English B2 · Ref. 20334
- Marketing and Communications SpecialistFrench C1 · English B2 · Ref. 20516
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.