International Sales Manager / Marketing Project Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a Foreign Trade Manager, I lead sales committees and make strategic decisions to optimize international trade. My expertise extends to managing innovative marketing projects, such as Tranon'AI at Orange Digital Madagascar, and handling customer relations for European companies. I am proficient in customs clearance procedures and ensure the effective coordination of commercial systems. My approach is focused on performance and customer satisfaction, with the ability to work in French to meet the demands of international markets.
Professional Experience
CUSTOMER SERVICE
Since June 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Provided proactive customer relationship management for third-party companies, efficiently handling inquiries and resolving issues. Led targeted telesales campaigns, contributing to the achievement of sales objectives. Handled customer objections and complaints professionally, ensuring customer satisfaction and loyalty. Applied strict procedures to maintain a high level of service quality.
Marketing Project Manager
July 2025–November 2025 • ORANGE DIGITAL MADAGASCAR • Madagascar
Oversaw the design and deployment of the Tranon’AI strategic project, including defining functional specifications and coordinating teams. Responsible for developing and implementing Tranon’AI product prototypes, ensuring alignment with marketing objectives. Actively contributed to the project’s overall marketing strategy, ensuring a consistent and results-oriented approach.
EXPORT SALES MANAGER
Since March 2024 • MPL MADAGASCAR • Madagascar
Leads the trade committee, coordinating and optimizing operations to ensure the efficiency of the commercial system. Assumes full responsibility for strategic decision-making, directly contributing to the smooth flow of international trade and the company’s overall performance.
FREIGHT FORWARDER
July 2022–October 2022 • TRANSIT MIHARY • Madagascar
Independently managed all customs clearance procedures for light vehicles, including taxation and the resolution of complex customs issues. Meticulous preparation of client files, ensuring regulatory compliance and the smooth flow of import operations. Directly contributed to optimizing processing times and enhancing customer satisfaction through rigorous application of local customs regulations.
JUNIOR FRANCOPHONE CUSTOMER ADVISOR
June 2021–October 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Provided French-speaking customer support for Amazon’s after-sales service, handling a daily volume of emails and phone inquiries. Effectively resolved issues related to orders, deliveries, and returns, ensuring customer satisfaction. Applied Amazon’s internal procedures and quality standards to every interaction. Contributed to maintaining a high first-contact resolution rate and improving the customer experience.
Skills
Hard Skills: International Trade, Marketing Project Management, Customs Clearance, BPO Customer Relations, Business Strategy
Soft Skills: Strategic Decision-Making, Leadership, Customer Focus, Problem Solving, Intercultural Communication
Strengths: Proven experience working with European or North American clients, teams, or contractors (Amazon)
Degrees and Education
MASTER’S DEGREE IN INTERNATIONAL BUSINESS AND MARKETING
2023–2024 • Catholic University of Madagascar
BACHELOR’S DEGREE IN INTERNATIONAL BUSINESS AND MARKETING
2021–2022 • Catholic University of Madagascar
HIGH SCHOOL DIPLOMA
2018–2019 • Brickaville High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.