Back-Office Operator / Digital Marketing Assistant
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 10 years of professional experience and is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
My experience in BPO in Madagascar has allowed me to develop solid expertise in product verification and qualification, as well as in database management for European clients. I have also contributed to the launch and optimization of e-commerce sites, demonstrating my ability to boost product visibility. I am ready to bring my attention to detail and adaptability to an international environment.
Professional Experience
Back-Office Operator
Since January 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Conducted rigorous verification and validation of products for various clients, ensuring compliance with defined specifications. Integrated validated data into a back-office database, contributing to the reliability and timeliness of information. Maintained a high level of accuracy in processing files, which is essential for customer satisfaction and operational efficiency.
Marketing Assistant
January 2017–December 2018 • Business Process Outsourcing (BPO) Company – Madagascar
Contributed to the launch of an e-commerce site by ensuring its listing on various marketplace platforms, thereby optimizing product visibility. Wrote clear and engaging e-commerce descriptions, enhancing the user experience. Actively supported sales operations during sales periods, helping to drive promotional campaigns.
Team Supervisor: Professional Internship
September 2013–December 2013 • Antananarivo Chamber of Commerce and Industry (CCIA) • Madagascar
Supported the marketing and communications manager in managing and monitoring event projects, particularly the organization of professional training sessions and trade shows. Actively participated in the logistical and administrative coordination of events, ensuring they ran smoothly. Contributed to internal and external communications regarding initiatives, ensuring the effective dissemination of information.
Skills
Hard Skills: Database Management, E-commerce Launch, SEO Optimization, Product Qualification, Digital Marketing
Soft Skills: Operational Rigor, International Adaptability, Proactivity, Collaborative Work, Project Management
Strengths: Proven experience working with European clients or contractors (through VIVETIC GROUP), Experience working remotely or in a distributed team
Degrees and Education
Bachelor’s Degree in Marketing and Business
November 2010–April 2016 • SACRÉ-CŒUR ANTANIMENA HIGH SCHOOL
High School Diploma
September 2008–August 2010 • ACEEM ANKADIVATO PRIVATE HIGH SCHOOL
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 10 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Marketing and Communications SpecialistFrench C1 · English B2 · Ref. 20516
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.