Business Start-up Specialist and Banking Back-Office Specialist
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My experience in BPO, particularly in helping French clients start businesses, has allowed me to develop in-depth expertise in the legal structures and laws governing French companies. I manage cases with meticulous attention to detail, from regulatory compliance to monitoring European banking transactions. With a strong command of English, I am ready to optimize processes and bring immediate added value to your European projects.
Professional Experience
Business Setup Specialist
June 2024–March 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided comprehensive management of business formation cases for French clients of the firms Keobiz and Kerogo, ensuring compliance with applicable regulations. Developed in-depth expertise in the legal structures and laws governing French companies, enabling rigorous process management. This experience provided a solid understanding of legal and administrative requirements, helping to streamline procedures for entrepreneurs.
English-Speaking Back Office Manager
November 2023–May 2024 • Business Process Outsourcing (BPO) Firm – Madagascar
Processed and tracked banking transactions for European clients, with a thorough understanding of the specific characteristics of various payment methods across the continent. Developed a rigorous approach and optimized priority management to ensure process efficiency. Helped maintain the quality of customer service by ensuring tasks were completed accurately and on time.
French-Speaking Call Center Agent
May 2023–October 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided remote customer support for French companies, honing active listening and analytical skills to accurately identify clients’ needs. Engaged in daily, intensive practice of the French language, leading to a significant improvement in oral and written communication skills. Contributed to customer satisfaction through effective resolution of inquiries and clear communication.
Accounting Associate
November 2019–December 2022 • BDDR • Madagascar
Independently managed a portfolio of accounts receivable and accounts payable, ensuring the accuracy of accounting entries and adherence to deadlines. Actively contributed to monthly and annual financial closings by preparing supporting documents and participating in bank reconciliations. Developed strong expertise in financial analysis, enabling me to identify discrepancies and propose appropriate adjustments. This experience significantly strengthened my ability to manage complex financial data and optimize accounting processes.
Marketing Assistant
August 2019–October 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
During this period, I completed a three-month intensive training program in market analysis, focused on adapting products for French clients. I acquired strong skills in competitive intelligence and trend identification, enabling me to tailor offerings to market changes and consumer expectations. This experience helped me understand the importance of an agile and responsive marketing strategy, which is essential in a BPO environment. I developed the ability to synthesize complex information to formulate concrete recommendations.
Skills
Hard Skills: Regulatory Compliance, Corporate Law, European Banking Operations, Client Portfolio Management, Financial Analysis
Soft Skills: Operational Rigour, Process Optimization, Intercultural Communication, Priority Management, Analytical Mindset
Strengths: Expertise in French corporate law, Experience working with French clients, Experience working with European clients, Experience working in an English-speaking back-office environment
Degrees and Education
Professional Certificate – Finance and Accounting
ISETS University
Bachelor’s Degree (BACC+3) – Multimedia & Communication
GSI University
High School Diploma
Rajoelison Soamanandrariny Adventist Private High School
Series C
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.