Head of Outsourced Banking and Financial Compliance
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 19 years of professional experience and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Project Manager at an outsourcing firm, I oversee banking teams, ensuring the compliance and accuracy of transactions for European clients. With expertise in entering, verifying, and reconciling bank transactions in Excel and on the intranet, I ensure the reliability of financial data. My expertise in quality control and my knowledge of the French General Chart of Accounts enable me to optimize processes and directly contribute to performance and client satisfaction.
Professional Experience
Banking Unit Manager
Since January 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Managed the Banking Unit for outsourced banking services, ensuring the compliance and accuracy of transactions. Responsible for entering and verifying banking documents in Excel, including reconciling journal entries and balancing bank statements and credit card statements. Oversaw the import of validated data into the intranet platform, ensuring the reliability of financial information. Rigorously verifying journal entries before approval, contributing to the quality and integrity of the processed data.
Banking Unit Manager
January 2012–December 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a team dedicated to outsourced banking services, overseeing operational management and supervising processes for clients. I was responsible for optimizing workflows and implementing procedures to ensure compliance and operational efficiency. My role included coordinating teams and resolving complex issues to meet performance objectives. I contributed to the continuous improvement of services and customer satisfaction.
Inspector: Cutting Line, Quality Control Department
January 2007–December 2010 • Griffy SA • Madagascar
Ensured compliance and cutting quality of fabrics by rigorously inspecting each piece. Systematically detected defects and variations in shade using precise templates, thereby ensuring the integrity of the finished products. Directly contributed to reducing nonconformities and optimizing the production process within the cutting line.
Training and Internship
February 2007–April 2007 • G4S Security • Madagascar
Acquired skills in combat techniques, security guarding, and surveillance—essential for the protection of people and property. Actively participated in supervision and site patrol missions, helping to secure designated perimeters. Mastery of standard operating procedures for response and risk prevention. Rigorous application of security protocols, ensuring the effective execution of tasks.
Skills
Hard Skills: Outsourced Banking Management, Financial Compliance, Quality Control, General Accounting, Process Optimization
Soft Skills: Operational Leadership, Analytical Rigor, Problem Solving, Strategic Adaptability, Customer Focus
Strengths: Proficiency in the French General Chart of Accounts, Experience working with foreign clients or contractors (via BPO)
Degrees and Training
Call Center/Telephone Operator Training Certificate
January 2026 to January 2026 • Gasytech
Certificate in Accounting Training
December 2025–December 2025 • Andry Consulting Ankadindramamy
Practical Exercises in Sage 100 Accounting i7
Routine and Specific Operations
Taxation
Year-End Closing Procedures
Financial Statements
English Course: Speak English Tana (Level 1)
June 2017–December 2017 • Speak English Tana
Bachelor’s Degree in Accounting
January 2007–December 2007 • University of Fianarantsoa
DELF B2 French Language Certificate
January 2003–December 2003 • Alliance Française of Tananarive Andavamamba
BAC PRO G2
January 2003–December 2003 • F.M.A. Ivato
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 19 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.