KYC/KYB Compliance Manager & Banking Back-Office Specialist
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As the KYC and KYB Verification Manager for the neobank Qonto, I oversee document compliance checks and ensure the rigorous processing of customer files in the back office. My background in banking BPO and my academic training enable me to provide impeccable bilingual (French-English) multichannel support when dealing with complex situations. My operational discipline ensures strict adherence to European standards and deadlines. Ready to hit the ground running, I bring real added value to the security and efficiency of your operations.
Professional Experience
Client Advisor, Customer Support & KYC-KYB Specialist
Since September 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Oversaw the verification and processing of KYC and KYB client files for the neobank Qonto, in strict compliance with banking regulations. Handled all bilingual (French and English) customer support, providing precise responses in writing and over the phone. Conducted rigorous analysis of supporting documents and managed back-office follow-up to ensure data accuracy and quality. Worked closely with internal teams to efficiently resolve complex cases and ensure that processing deadlines were met.
Production Agent
February 2024–September 2025 • Taf Madagascar • Madagascar
Ensure the execution of manufacturing operations by strictly adhering to established technical procedures and quality standards. Ensure the compliance of finished products throughout the production line while strictly adhering to required production rates. Actively collaborate with operational teams to streamline workflows and ensure the continuity of industrial production. Contribute daily to line reliability through strong responsiveness, consistent attention to detail, and exemplary punctuality in a demanding environment.
Skills
Hard Skills: KYC/KYB Compliance, Document Review & Analysis, Banking Back-Office Management, Bilingual Customer Support (FR/EN), European Regulations & Standards
Soft Skills: Analytical Rigour & Precision, Customer Service Orientation, Priority & Deadline Management, Complex Problem Solving, Comfort in Multicultural Interpersonal Relationships
Strengths: Experience in customer relations and KYC/KYB back-office processing for a European bank (Qonto Bank)
Degrees and Education
Bachelor’s Degree in English — Specialization in Business English
University of Antananarivo
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.