Specialist in bank reconciliation and customer service
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
in the banking and financial sectors. Skilled in banking and financial reconciliation, accounting principles, and reporting, as well as customer service. Proficient in Amadeus, payment processing, and Microsoft Excel. Organized and efficient, with excellent time management skills. Seeks to contribute to a European company that values precision, reliability, and professional development.
Work Experience
Back-Office Manager – Banking Project
2024–2025 • Business Process Outsourcing (BPO) Company – Madagascar
In the financial sector, worked with Worldline in the Netherlands, specifically on daily bank reconciliations and the rapid analysis of identified discrepancies. Verified the accuracy of financial data, coordinated with local teams, and processed reconciliation tasks as well as direct debit and credit card transactions. Strict adherence to daily reconciliation deadlines, while ensuring transparency and compliance in operations. Collaborated with internal and international teams to ensure the integrity of financial data and the smooth functioning of accounting processes. This experience helped strengthen skills in financial accuracy, reporting, and professional international collaboration.
Customer Service – Online Sales & Package Tracking
June 2024–August 2024 • Business Process Outsourcing (BPO) Company – Madagascar
In the B2C sector, provided support to international customers for Vestiaire Collective by facilitating online sales transactions between buyers and sellers. Ensured clear communication, compliance with product standards, and satisfaction for all parties involved. Tracked packages using carrier links, provided real-time updates, and efficiently resolved delivery issues. Collaborated with various stakeholders to ensure smooth transactions from seller to buyer.
Customer Service – Aviation Project
May 2022–March 2024 • Business Process Outsourcing (BPO) Company – Madagascar
In the aviation and travel sector, provided customer support to Transavia clients in several countries. Responding to inquiries regarding flight schedules, ticketing, and company policies with accuracy and professionalism. Assisting passengers with reservations, managing schedule changes and cancellations, and proactively informing customers via email. Collaborated with teams and airport staff to ensure smooth operations and compliance with aviation procedures.
Skills
Hard Skills: Payment processing: Amex, Visa, Mastercard, Mobile Money, Financial reconciliation, Customer service skills
Soft Skills: Quick learner, Reliable and helpful attitude, Team spirit and collaboration
Degrees and Training
International Certificate of English
2021–2021 • ITTI Madagascar
High School Diploma in Accounting and Management (G2)
2020–2020 • Andrianampoina Institution
Vocational Studies Certificate (BEP)
2019–2019 • Andrianampoina Institution
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Customer Service SpecialistFrench C2 · English B2 · Ref. 20600
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Customer Relations Specialist – Dispute Resolution and ComplianceFrench C1 · English B2 · Ref. 20625
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- BPO Customer Service Quality Trainer and CoachFrench C1 · English B2 · Ref. 20449
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.